Senior Managed Services Operations Technician

Presidio, Inc.; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Presidio, Inc. is looking for a Managed Services Operations Technician in Irving, Texas. This role involves monitoring and managing various technologies, providing support and collaboration across teams to resolve issues. Ideal candidates should have strong troubleshooting skills and the ability to excel in a fast-paced NOC environment.

The position requires at least a High School Diploma or Bachelor's degree along with extensive experience with Cisco IOS, network monitoring tools, and strong communication skills.

Qualifications

• 1+ years of experience maintaining and troubleshooting Cisco IOS.
• Experience using ticketing systems like Remedy or ServiceNow.
• Hands-on experience with network monitoring tools.

Responsibilities

• Monitor and manage network and datacenter technologies.
• Provide remote hardware/software support.
• Analyze and troubleshoot logs for problems.

Skills

Leadership qualities

Client-facing skills

Strong troubleshooting skills

Excellent communication skills

Ability to work independently

Decision-making ability

Teamwork skills

Detail-oriented

Ability to work in fast-paced environment

Ability to work in NOC environment

Education

High School Diploma/GED or Bachelor's degree

Tools

Cisco IOS

Nimsoft

Zenoss

Prognosis

EMC Smarts

Remedy

ServiceNow

Job description

Presidio, Inc. is looking for a Managed Services Operations Technician in Irving, Texas. This role involves monitoring and managing various technologies, providing support and collaboration across teams to resolve issues. Ideal candidates should have strong troubleshooting skills and the ability to excel in a fast-paced NOC environment.

The position requires at least a High School Diploma or Bachelor's degree along with extensive experience with Cisco IOS, network monitoring tools, and strong communication skills.