NOC Technician I: IT Support & Network Troubleshooter

Brite; Town of Victor (NY); Vor Ort; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

401(k)

Health insurance

Dental insurance

Paid time off

8 holidays a year

Training programs

Zusammenfassung

Brite seeks a Network Operations Center Technician Level 1 to join its team in the Victor, NY area. You will manage service tickets, troubleshoot issues, and communicate solutions to customers, ensuring fast, reliable problem resolution across networks and workstations.

The role emphasizes strong communication skills, a customer-first mindset, and the ability to work independently within a busy MSP environment. Competitive pay and growth opportunities are offered.

Qualifikationen

• Bachelor’s degree in Computer Science, MIS or related field and at least two years of experience in an end-user support role within a high volume, time sensitive support environment.
• Experience in cloud backup solutions, Datto a plus.

Aufgaben

• Manage service tickets within designated SLA.
• Field a high volume of service calls.
• Ensure customer satisfaction throughout working a ticket from start to finish.
• Troubleshoot basic computer and networking issues over the phone and via email.
• Document troubleshooting steps in documentation source (general or customer specific).
• Document customer interactions and resolutions within the support ticket.
• Run diagnostics and evaluate results to resolve reported computer/software issues.
• Escalate issues to the appropriate next level.
• Perform customer on-site visits to troubleshoot/repair workstations and printers.
• Analyze and identify software/hardware systemic issues.
• Maintain documentation database to ensure consistent customer interactions.

Kenntnisse

Troubleshooting

Verbal communication

Written communication

Self-motivated

Ausbildung

Bachelor’s degree in CS/MIS

Tools

Datto backup

Microsoft PowerShell

Jobbeschreibung

Brite seeks a Network Operations Center Technician Level 1 to join its team in the Victor, NY area. You will manage service tickets, troubleshoot issues, and communicate solutions to customers, ensuring fast, reliable problem resolution across networks and workstations.

The role emphasizes strong communication skills, a customer-first mindset, and the ability to work independently within a busy MSP environment. Competitive pay and growth opportunities are offered.