NOC Technician I: Alarm & Network Support Specialist

Aureon; West Des Moines (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

Aureon is seeking a detail-oriented service desk professional in West Des Moines, IA, to assist member companies and clients with fiber optic, telephone, and IP networking issues. Responsibilities include monitoring alarms, documenting tickets, and ensuring professional client experiences.

Position requires strong communication, the ability to work independently, and proven problem-solving and troubleshooting skills.

Qualifications

• High School Diploma or equivalent.
• Two or four-year degree in communications or equivalent experience.
• Knowledge of internet, voice delivery, and alarm monitoring software.
• Basic knowledge of networking including networking equipment and technologies.
• Knowledge of VOIP or other advanced telecommunications application.

Responsibilities

• Assist member companies and clients with resolving fiber optic circuit, telephone and IP networking problems.
• Monitor alarms and document work in trouble ticket applications.
• Provide proactive client service and problem resolution to ITCs, LECs, and Enterprise level business clients.
• Triaged and troubleshot alarms from internal monitoring systems.
• Take ownership of assigned tickets and follow up with clients within acceptable time frames.
• Escalate trouble tickets to internal departments and external companies to correct service interruptions.
• Interface with Aureon departments to assist in the turn up of new services and resolve service problems.
• Perform daily scheduled maintenance procedures on various pieces of equipment.
• Other duties as assigned.

Skills

Highly organized

Excellent interpersonal skills

Excellent written and oral comms

Work independently

Strong trouble resolution

Education

High School Diploma or equivalent

Communications degree or equivalent experience

Knowledge of internet/voice delivery/alarm monitoring software

Job description

Aureon is seeking a detail-oriented service desk professional in West Des Moines, IA, to assist member companies and clients with fiber optic, telephone, and IP networking issues. Responsibilities include monitoring alarms, documenting tickets, and ensuring professional client experiences.

Position requires strong communication, the ability to work independently, and proven problem-solving and troubleshooting skills.