Network Operations Center Technician

OPTK Networks; Lincoln (NE); On-site; USD 52,000 - 70,000; Full time

Job summary

OPTK Networks in Lincoln, NE seeks a Network Operations Center Technician to provide Level I/II troubleshooting for optical transport, Internet, and IP networks. The Network Specialist Tech will interface directly with customers.

The role requires clear communication, strong organizational skills, and the ability to manage multiple tasks while coordinating with Engineering during maintenance windows. College students are encouraged to apply; valid driver's license required.

Qualifications

• First point of contact for outages and incidents.
• Proactive network alarm monitoring and fault isolation.
• Analyze data to identify root causes of network problems.
• Keep stakeholders informed with timely updates.
• Document tickets from opening to resolution and closure.
• Coordinate with Engineering and vendors during maintenance windows.

Responsibilities

• Serve as the initial contact for outages and incidents.
• Monitor network health across optical, Internet, and IP networks.
• Analyze data to resolve faults and perform troubleshooting.
• Communicate outages and status updates to customers and internal teams.
• Create and maintain accurate ticket documentation.

Skills

Customer communication

Organizational skills

Time management

Problem solving

Willingness to learn

Professional escalation handling

Job description

Description

The Network Operations Center Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.

Description

The Network Operations Center Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.

Requirements

• Serve as the first point of contact for customers, partners, and vendors in the event of an outage
• Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
• Analyze data to resolve network problems
• Able to professionally, promptly, and consistently keep all stakeholders informed
• Provide documentation, notation, and updates from start to finish of opened tickets
• Effectively and regularly communicate outages to other departments, vendors, and customers
• Works closely with the Engineering Department and partner companies during maintenance windows
• Perform inventory duties
• Career growth opportunities: engineering, network technician, and outside plant
• Coordinate projects with other teams

Qualifications

• Above average written and verbal communication skills
• Ability to organize and prioritize multiple tasks/assignments
• Customer facing communication required
• Willingness to increase network knowledge
• Ability to professionally resolve customer complaints and escalation issues
• Good Time Management Skills

Additional Information

• Work Location: In Office – This is not a remote or work-from-home position
• College students are encouraged to apply
• Must have valid driver’s license