NOC Technician

The Bartech Group, Inc.; Canonsburg (Washington County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading staffing firm seeks a NOC Technician to support network operations. Responsibilities include monitoring network issues, managing devices, and ensuring compliance with customer requirements. The role offers hybrid work and competitive benefits.

Benefits

Medical, dental, and vision

401(k) plan

529 college savings program

Qualifications

• 3-5 years of customer service experience required.
• Knowledge of wireless telecommunications preferred.

Responsibilities

• Monitor and resolve network issues in a 24x7x365 environment.
• Provide support for Small Cell Operations and manage devices.
• Engage with clients and field operations for network problems.

Skills

Customer Service

Problem Solving

Detail Oriented

Self-Motivated

Education

Associates degree in electronics or IT

Tools

Microsoft Office

Job description

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract NOC Technician. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a NOC Technician will include:

• Compensation (Range):28-32 / hour
• Provides support in a 24x7x365 Network Operations Center that monitors, resolves, tests, and escalates Network DAS and Small Cell issues to ensure company compliance with customer requirements.
• Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service.
• Engage field operations and Tier 2 support for network equipment issues as needed.
• Respond to client requests and notify clients of network problems and business impacts.
• Review planned and unplanned changes to network infrastructure.
• Surveil and monitor the DAS & Small Cell networks by using provided systems and tools to remotely access complex equipment and resolve alarms on these networks
• Use provided tools to localize network problems to host or remote equipment.
• Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution.
• Provide and monitor internal communication with Fiber NOC on alarm status and resolutions.
• Provide and monitor external communication with customers of the SCN NOC on alarm statuses and providing updates on escalations.
• Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions.
• Basic configuration & troubleshooting of DAS network alarms.
• Provide first contact for large scale outages and provide feedback on outages for customers, contractors, technicians, and other involved employees.
• Maintain a working knowledge of all products, processes, and systems associated with the various systems utilized in the SCN NOC.

Job Requirements

• Associates degree or equivalent technical training in electronics or IT.
• Three (3) to Five (5) years of customer service and/or service dispatch experience
• Telecommunication and wireless experience preferred
• Knowledge of wireless telecommunications network management systems
• Excellent sense of personal accountability
• Excellent customer service skills with strong problem-solving skills
• Proficient with Microsoft Office and the ability to learn specialized system tools
• Skilled at completing tickets for maintenance purposes
• Ability to multi-task in a fast-paced environment
• Detail oriented with strong written and verbal skills
• Self-motivated with the ability to make critical decisions
• Knowledge of wireless communications is a plus
• This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).

Benefits
As a NOC Technician with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [e-mail] or fill out this form to request accommodations.

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