NOC Technician

Gtatelecom; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled NOC Technician to join their dynamic team. In this role, you will be responsible for monitoring critical network operations, ensuring high availability, and providing technical support. Your expertise in TCP/IP troubleshooting and networking will be essential as you work with advanced network management systems. This position offers the chance to lead technical initiatives and collaborate closely with field personnel to uphold service level agreements. If you're passionate about technology and ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in NOC or related field.
• Knowledge of wireless telecommunications and network management.

Responsibilities

• Monitor SONET DWDM or IP-MPLS networks for alarms.
• Provide Tier 2 support and maintain network configurations.

Skills

TCP/IP Troubleshooting

Networking Skills

Technical Support

Fault Isolation

Teamwork

Education

Bachelor's degree in Computer Science

Equivalent experience in electronics

Tools

Solar Winds

CISCO IOS

Job description

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Looking for a NOC Technician
Salary Range: $25-$30/h
Looking for a new opportunity? Does your expertise match the job description? If they do, please apply. We would love to get to know you.

What you will be doing as NOC Technician

• Responsible for monitoring either SONET DWDM or IP-MPLS network and environmental alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels.
• Detects and analyzes alarms to provide basic to moderate fault isolation and remote troubleshooting escalating if necessary.
• Provides Tier 2 support and services to the SCN NOC. Interface with SCN field personnel and work with internal resources to ensure company’s network and circuits uptime is according to service level agreements.
• Be a technical lead on network management systems and performance monitoring tools as it relates to company’s remote connectivity network and escalate issues as needed.
• Provide technical lead on network management systems and performance monitoring tools i.e. Solar Winds Cacti.
• Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
• Perform CISCO router IOS upgrades as required.
• Provide technical support via telephone or e-mail to field personnel and vendors.
• Resolve technical problems through personal knowledge, research, or teamwork.
• Responsible for opening, updating, and closing customer and event specific trouble tickets, monitoring FNNOC e-mail distribution, and creating FCC outage notifications.
• Executes maintenance method and procedures (MOPs) associated with approved change management request (CMR) activities.

What you will bring to the table as a NOC Technician

• Bachelor's degree in Computer Science, Engineering, or related degree, or equivalent experience and/or technical training in electronics.
• Three (3) to five (5) years of related work experience.
• TCP/IP and Networking troubleshooting.
• Knowledge of wireless telecommunications network management systems.
• Knowledge of Solar Winds is a plus.
• CCNA certification preferred.
• Knowledge of Linux/Unix and Networking skills.
• Knowledge of wireless communications is a plus.
• ITIL knowledge is a plus.
• Knowledge of transport and transmission systems relevant to SONET OCx and asynchronous signals or Ethernet and IP Services.

#JobsAtKellyTelecom

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