NOC Tech Support Specialist – Night & Weekend

Knoxville Chamber; Knoxville (TN); Vor Ort; USD 42.000 - 68.000; Vollzeit

Zusammenfassung

Knoxville Utilities Board (KUB) is seeking a Network Operations Center Technician to deliver technical support for internet, phone, and TV services. You will troubleshoot with customers, document solutions in a ticketing system, and assist in monitoring outages from the NOC.

The role requires night/weekend shifts and a high school diploma with strong customer service abilities. It is based in Knoxville and supports multiple home devices and services in a fast-paced call center environment.

Qualifikationen

• High School diploma or equivalent.
• Strong customer service, information gathering and problem solving.
• Ability to support technical equipment and devices.
• Valid driver’s license.
• Night and weekend work is required.

Aufgaben

• Provide technical support for internet, phone, and TV services.
• Guide customers through step-by-step troubleshooting.
• Document interactions and solutions in a ticketing system.
• Monitor and escalate network issues from the NOC.
• Work in a customer-focused call center environment.

Kenntnisse

Customer service

Problem solving

Information gathering

Communication

Ausbildung

High School diploma or equivalent

Tools

Ticketing system

Technical devices support

Jobbeschreibung

Knoxville Utilities Board (KUB) is seeking a Network Operations Center Technician to deliver technical support for internet, phone, and TV services. You will troubleshoot with customers, document solutions in a ticketing system, and assist in monitoring outages from the NOC.

The role requires night/weekend shifts and a high school diploma with strong customer service abilities. It is based in Knoxville and supports multiple home devices and services in a fast-paced call center environment.