NOC Systems Technician – IBM Power & Enterprise Monitoring

New Balance; Boston (MA); Hybrid; USD 38.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401K

Zusammenfassung

New Balance is seeking a Systems Technician to ensure service levels in the Network Operations Center. You will proactively oversee global operations systems, respond to user requests, resolve issues, and monitor ERP, network, server, and enterprise platforms.

The role requires an associate degree or equivalent experience with 5+ years in an NOC, strong communication, and experience with monitoring tools. This hybrid position is based in Boston, MA with competitive hourly compensation.

Qualifikationen

• Requires education equivalent to an associate’s degree in a related field or equivalent experience.
• A minimum of 5 years’ Network Operations Center experience with problem monitoring and escalation of problems within the environment.
• Excellent communication skills to explain technical issues to non-technical customers.
• Familiarity with Networking and server monitoring software; team-oriented work style.

Aufgaben

• Using Fortra Robot software monitor job scheduling, execution, and performance; respond to failures and document resolutions.
• Utilize SCOM and SolarWinds for server, network, and enterprise monitoring; open tickets and escalate as needed.
• Track and update problem tickets and change orders in FreshService; prioritize by SLA and impact.
• Manage IBM Power Systems objects: subsystems, job queues, output queues, etc.
• Monitor UPS software and respond to alerts from APC UPS systems.
• Complete daily shift turnover and associated checklists; provide excellent client service.
• Manage and review user profiles, reset passwords, and IPLs on IBM Power systems.
• Provide escalation status for service-impacting events and help prepare incident reports.
• Monitor System and QSYSOPR message queue for IBM Power system; escalate CPU/memory/disk issues.
• Contribute to maintaining/updating instructions and knowledge base
• Perform additional duties as required.

Kenntnisse

NOC experience

IT helpdesk

System monitoring

IBM Power Systems

Windows OS

SLA management

Ausbildung

Associate degree

Tools

SCOM

SolarWinds

FreshService

Fortra Robot

APC UPS software

Jobbeschreibung

New Balance is seeking a Systems Technician to ensure service levels in the Network Operations Center. You will proactively oversee global operations systems, respond to user requests, resolve issues, and monitor ERP, network, server, and enterprise platforms.

The role requires an associate degree or equivalent experience with 5+ years in an NOC, strong communication, and experience with monitoring tools. This hybrid position is based in Boston, MA with competitive hourly compensation.