NOC Operator

CTC; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

CTC seeks a NOC Operator for 24x7 monitoring of enterprise IT and OT services in a United States on-site role. Training will occur on shift Wednesday through Sunday 8am-4pm for about 2-3 months, after which you will move to a permanent slot.

Responsibilities include incident triage, diagnostics, coordination with engineering teams, carriers, and field personnel, and continuous improvement of monitoring and recovery procedures.

Qualifications

• 3+ years in a Network Operations Center, telecommunications ops, infrastructure support, or related role.
• Associate's or Bachelor's in IT/Telecom/Engineering/CS encouraged to apply.

Responsibilities

• Monitor networks, transport, infrastructure, cloud, pLTE networks, and OT environments.
• Identify, validate, prioritize, and correlate alerts by severity and impact.
• Create, update, and manage incidents per SOPs and SLAs.
• Perform diagnostic, troubleshooting, and restoration activities.
• Coordinate restoration with engineering, carriers, vendors, and field personnel.
• Escalate incidents with full context and troubleshooting findings.
• Support major incident management, RCA, and post-incident reviews.
• Suggest improvements to monitoring, procedures, and documentation.

Skills

TCP/IP

Routing

Switching

DNS

DHCP

WAN technologies

Telecommunications concepts

Transport networks

Analytical thinking

Problem solving

Communication

Independence

Education

HS Diploma or GED

Associate's or Bachelor's in IT/Telecom/Engineering/CS

Tools

Monitoring platforms

Observability tools

ITSM platforms

Job description

100% on site -(Training time will be done on shift Wednesday thru Sunday 8am-4pm for about 2-3 months ( based on Learning ), once training is complete then the person will move to their permanent slot.

The NOC Operator is responsible for the detection, triage, diagnosis, coordination, and restoration support of critical IT and OT services across communications and technology environment. This role provides 24x7 monitoring and operational support for enterprise infrastructure, telecommunications systems, transport networks, cloud-connected services, and operational technology communications environments.

Using monitoring, observability, event management, and IT service management platforms, the NOC Operator identifies service-impacting events, performs technical investigation, executes approved remediation activities, and coordinates response efforts with engineering teams, carriers, vendors, field personnel, and operational partners.

This position supports a 24x7 operational environment and may require shift work, overtime, on-call participation, and support during emergency restoration activities.

Key Responsibilities

• Perform all essential aspects and functions of the job as well as any other specific job requirements.
• Continuously monitor network, transport, infrastructure, cloud, private LTE (pLTE) networks, and operational technology communications environments using internal monitoring, observability, and event management platforms.
• Identify, validate, prioritize, and correlate alerts based on severity, business impact, and operational scope.
• Create, update, and manage incidents in accordance with operational procedures and service-level objectives.
• Perform technical triage, diagnostics, and troubleshooting activities to identify probable fault domains and impacted services.
• Analyze alarms, telemetry, event logs, device health indicators, performance metrics, routing behavior, and circuit status information.
• Execute approved diagnostic, restoration, and recovery procedures in accordance with established runbooks and operational standards.
• Coordinate restoration efforts with engineering teams, field personnel, telecommunications carriers, service providers, vendors, and operational stakeholders.
• Escalate incidents with complete technical context, supporting evidence, and documented troubleshooting findings.
• Support major incident management, root cause analysis, problem management, and post-incident review activities.
• Recommend improvements to monitoring coverage, event correlation, alert quality, operational procedures, and documentation.
• Contribute to operational excellence initiatives focused on reliability, resiliency, efficiency, and continuous improvement.

Education and Experience

• High School Diploma, GED, or equivalent is required.
• 3+ years of experience in a Network Operations Center (NOC), telecommunications operations, infrastructure support, monitoring operations, or related technical support role is required.
• Associate's or Bachelor's degree in Information Technology, Telecommunications, Engineering, Computer Science, or a related discipline is encouraged to apply.
• Experience supporting enterprise networks, transport systems, telecommunications infrastructure, cloud-connected environments, or operational technology communications systems is preferred.
• Experience with monitoring, observability, event management, or IT service management platforms is preferred.
• Relevant certifications such as CompTIA Network+, ITIL Foundation, Cisco CCNA, or equivalent technical certifications are encouraged.

Skills

• Knowledge of network fundamentals including TCP/IP, routing, switching, DNS, DHCP, WAN technologies, telecommunications concepts, and transport networks.
• Understanding of operational technology communications environments and utility communications infrastructure is preferred.
• Understanding of network monitoring, observability, event management, incident management, and service restoration processes.
• Strong analytical, troubleshooting, critical-thinking, and problem-solving skills.
• Knowledge of high availability, resiliency, redundancy, and failover concepts.
• Ability to analyze monitoring data, alarms, telemetry, logs, and performance indicators to support operational decision-making.
• Strong verbal and written communication skills with the ability to effectively communicate technical information to technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced 24x7 operational environment.
• Strong organizational skills with the ability to manage multiple priorities and rapidly changing operational conditions.

Measures of Success

• Timely detection, acknowledgment, triage, and response to operational incidents.
• Quality and effectiveness of incident diagnosis, troubleshooting, escalation, and restoration activities.
• Accuracy, completeness, and timeliness of incident documentation.
• Quality of communications provided to stakeholders during operational events and service disruptions.
• Contributions to root cause analysis, trend analysis, knowledge management, and operational improvement initiatives.
• Effective coordination with engineering teams, carriers, vendors, field personnel, and operational partners.
• Adheres to Company policies, procedures, standards, and operational controls.
• Demonstrates and actively incorporates core values.