NOC Operations Specialist — Tier 1 Support & Certifications

Provalus; Brewton (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Provalus is seeking a NOC Analyst to support client projects and Service Delivery. You will work with a team to manage ticket queues, learn, and obtain necessary certifications while adhering to SOC 2 Type 2 requirements and annual security training.

The role emphasizes assisting client environments, performing Tier 1 triage, and maintaining documentation while growing toward senior NOC responsibilities. This is a full-time onsite position aimed at ongoing professional development.

Qualifications

• Minimum of 180 days of employment with Provalus.
• Must be in good standing on the current team or manager.
• No written warnings in the last 90 days or currently on a Performance Improvement Plan (PIP).
• Solid understanding of computer hardware, software, and networking.
• Excellent verbal and written communication skills and attention to detail.
• Experience with ticketing systems (ITIL) and knowledgebase management.
• Ability to work independently and in a collaborative team environment.

Responsibilities

• Perform certified tasks assigned by the Shift Lead and/or Team Lead.
• Provide Tier 1 level triage and ticket maintenance for the IT support environment.
• Provide effective oral and written communication to the client and the client end users leveraging approved documentation.
• Acquire and maintain certifications as assigned by the Delivery Manager or in the Career Progression & Education Plan.
• Continue career progression to meet the requirements of Senior NOC Analyst.
• Perform other duties as assigned.

Skills

Hardware & Networking

Communication

ITIL ticketing

Troubleshooting

Documentation

Team collaboration

Attention to detail

Job description

Provalus is seeking a NOC Analyst to support client projects and Service Delivery. You will work with a team to manage ticket queues, learn, and obtain necessary certifications while adhering to SOC 2 Type 2 requirements and annual security training.

The role emphasizes assisting client environments, performing Tier 1 triage, and maintaining documentation while growing toward senior NOC responsibilities. This is a full-time onsite position aimed at ongoing professional development.