NOC Operations Leader

ASM Research, An Accenture Federal Services Company; Pierre (SD); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to steer Network Operations Center activities and Enterprise Operations for its programs in the United States. You will oversee NOC processes, workflows, and incident response, coordinating with IT and service providers to maintain performance.

The role emphasizes monitoring network and system performance, ensuring SLAs, and driving continuous improvement while reporting metrics to senior management.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management
• 8+ years in service delivery management or NOC operations
• Minimum 3 years in a leadership or supervisory position
• Deep understanding of service delivery principles and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency with ITSM platforms and network monitoring tools
• Demonstrated leadership, organizational, and facilitation skills
• Experience with federal IT operations and compliance

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL & ITSM

Education

Bachelor's degree in IT/Business/Management

Tools

ITSM platforms

Network monitoring tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to steer Network Operations Center activities and Enterprise Operations for its programs in the United States. You will oversee NOC processes, workflows, and incident response, coordinating with IT and service providers to maintain performance.

The role emphasizes monitoring network and system performance, ensuring SLAs, and driving continuous improvement while reporting metrics to senior management.