NOC Operations Lead: Service Delivery & Performance

ASM Research, An Accenture Federal Services Company; Washington (District of Columbia); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to guide Network Operations Center activities and ensure service quality for the program. You will oversee NOC processes, coordinate with IT and service providers, monitor performance, uphold SLAs, and drive continuous improvement with stakeholders.

This role emphasizes leadership, ITIL practices, and federal IT compliance in a multi-site environment, providing strategic direction and hands-on guidance to teams across

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory role.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL/Service Management

Education

Bachelor's degree in IT/Business/Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to guide Network Operations Center activities and ensure service quality for the program. You will oversee NOC processes, coordinate with IT and service providers, monitor performance, uphold SLAs, and drive continuous improvement with stakeholders.

This role emphasizes leadership, ITIL practices, and federal IT compliance in a multi-site environment, providing strategic direction and hands-on guidance to teams across