NOC Network Operations Specialist (Evening/Night Shifts)

Magnit Global; Jackson (MI); On-site; USD 34,000 - 55,000; Full time

Job summary

CMS Energy in Jackson, MI is seeking a Networking Specialist for a 7-month contract to monitor network systems, servers, and applications, ensuring optimal performance and uptime. The role includes responding to alerts, troubleshooting, and coordinating with internal teams and external vendors to resolve issues efficiently.

The position requires a Bachelor's degree in computer science or IT, 2+ years in IT (5+ preferred), and certifications such as CompTIA A+/Network+/CCNA.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• 2+ years of IT experience; 5+ years preferred.
• Certifications such as CompTIA A+, CompTIA Network+, CCNA are desirable.
• Experience in network operations or system administration.
• Ability to work on shifts outside normal hours, including nights and weekends.

Responsibilities

• Monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for devices and core IT infrastructure.
• Participate in development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups.
• Escalate critical issues and communicate updates to stakeholders in real time.
• Coordinate with internal teams and external vendors to resolve issues promptly.
• Create solutions using monitoring and automation tools to address network/infrastructure concerns.
• Contribute to SOP development for NOC operations.
• Stay current with industry trends and advancements in network technology.

Skills

Network operations

System administration

Analytical thinking

Attention to detail

Independent work

Team collaboration

Education

Bachelor's degree in Computer Science / Information Technology or related field

Certifications: CompTIA A+, CompTIA Network+, CCNA or equivalent

Job description

CMS Energy in Jackson, MI is seeking a Networking Specialist for a 7-month contract to monitor network systems, servers, and applications, ensuring optimal performance and uptime. The role includes responding to alerts, troubleshooting, and coordinating with internal teams and external vendors to resolve issues efficiently.

The position requires a Bachelor's degree in computer science or IT, 2+ years in IT (5+ preferred), and certifications such as CompTIA A+/Network+/CCNA.