Network Specialist at Magnit Global Jackson, MI

Magnit Global; Jackson (MI); On-site; USD 34,000 - 55,000; Full time

Job summary

CMS Energy in Jackson, MI is seeking a Networking Specialist for a 7-month contract to monitor network systems, servers, and applications, ensuring optimal performance and uptime. The role includes responding to alerts, troubleshooting, and coordinating with internal teams and external vendors to resolve issues efficiently.

The position requires a Bachelor's degree in computer science or IT, 2+ years in IT (5+ preferred), and certifications such as CompTIA A+/Network+/CCNA.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• 2+ years of IT experience; 5+ years preferred.
• Certifications such as CompTIA A+, CompTIA Network+, CCNA are desirable.
• Experience in network operations or system administration.
• Ability to work on shifts outside normal hours, including nights and weekends.

Responsibilities

• Monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for devices and core IT infrastructure.
• Participate in development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups.
• Escalate critical issues and communicate updates to stakeholders in real time.
• Coordinate with internal teams and external vendors to resolve issues promptly.
• Create solutions using monitoring and automation tools to address network/infrastructure concerns.
• Contribute to SOP development for NOC operations.
• Stay current with industry trends and advancements in network technology.

Skills

Network operations

System administration

Analytical thinking

Attention to detail

Independent work

Team collaboration

Education

Bachelor's degree in Computer Science / Information Technology or related field

Certifications: CompTIA A+, CompTIA Network+, CCNA or equivalent

Job description

Client Details

Job Position : Networking Specialist
Client : CMS Energy
Location : Jackson, MI 49201
Duration : 7 Months (Possibilities of Extensions)
Note: There are 3 openings available on 2nd (3:30 PM – 11:30 PM) and 3rd shift (11:30 PM – 7:30 AM).

Job Summary

This role will be responsible for continuously monitoring network systems, servers, and applications to ensure optimal performance and uptime. This role involves responding to alerts, troubleshooting issues, and coordinating with internal teams and external vendors to resolve network and system problems efficiently.

Essential Functions of the Job

• Continuously monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for detected issues with network devices and core IT infrastructure.
• Participate in the development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
• Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
• Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner.
• Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues.
• Contribute to the development and improvement of standard operating procedures (SOPs) for NOC operations.
• Stay abreast of the latest industry trends and advancements in network technology.
• Work on shifts that are outside of normal business hours to ensure that the team can operate 24 hours 7 days per week.

Education/Experience Required

• Proven experience in network operations, system administration, or a similar role.
• Understanding of IT infrastructure, networking protocols, routing, and switching.
• Strong analytical and critical thinking skills with keen attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Ability to diagnose and resolve network and system issues in a fast-paced, high-pressure environment.
• Ability to work in a challenging environment and manage multiple tasks simultaneously.
• Ability to adapt to evolving technologies and prioritize tasks in a dynamic environment.
• Ability to work on shifts scheduled outside of normal business hours, including nights and weekends.
• Education: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Certifications such as CompTIA A+, CompTIA Network+, CCNA or equivalent are highly desirable.
• 5+ Years of experience in the Information Technology field is preferred.
• 2 years of experience in the Information Technology field is required.