NOC Network Operations Intern – Real-Time Troubleshooter

MCNC; Durham (NC); On-site; USD 23,000 - 26,000; Part time

Job summary

MCNC in Research Triangle Park, NC, seeks a student to monitor and troubleshoot network connectivity services for institutions connected to the NCREN. The role supports MCNC’s mission by helping minimize downtime and ensuring network security across MCNC facilities.

You will provide real-time NOC support to MCNC clients, field issues, coordinate with vendors, and maintain records in ServiceNow and GlobalNOC.

Qualifications

• Current student pursuing an Associates or Bachelor’s degree in Network or Electrical Engineering, Computer Science or related field.
• Basic knowledge of IP networking principles.
• Must be able to work effectively individually as well as in a team environment.
• Ability to work in a fast-paced environment while balancing multiple priorities successfully.
• Excellent interpersonal and communication skills required.
• Has an aptitude for learning new technologies.
• Must have a valid driver's license and will be required to drive a company vehicle on company business.

Responsibilities

• Perform basic and routine support and monitoring for the Network Operations Center (NOC).
• Provide real-time support and service to MCNC’s clients connected to the North Carolina Research and Education Network (NCREN).
• Field, troubleshoot and escape trouble calls and email queries.
• Contact vendors, telecom providers, and clients directly in order to troubleshoot and seek out problem resolution.
• Record and track scheduled maintenance, outages, service degradation, and general inquiries from clients via ServiceNow.
• Update network and client information stored in the GlobalNOC database.
• Provide NOC and Network Engineering staff support.
• Performs other assignments/duties as needed.

Skills

IP networking basics

Cisco router/switch configuration

communication skills

Education

Associate or Bachelor’s degree in Networking / Electrical Engineering / CS

Job description

MCNC in Research Triangle Park, NC, seeks a student to monitor and troubleshoot network connectivity services for institutions connected to the NCREN. The role supports MCNC’s mission by helping minimize downtime and ensuring network security across MCNC facilities.

You will provide real-time NOC support to MCNC clients, field issues, coordinate with vendors, and maintain records in ServiceNow and GlobalNOC.