NOC/Network Engineer / Technician

Apolis; Illinois; On-site; USD 80,000 - 115,000; Full time

Job summary

Apolis is seeking a NOC Technician to support 24/7 network operations at government facilities in IL and UT. The role requires monitoring, incident management, and rapid fault resolution to maintain critical services.

Responsibilities include incident ticketing in ServiceNow/ITSM, 24/7 monitoring, diagnostics, and coordinating with providers to restore service while ensuring SLAs. Security clearance and DoD-8570 IAT Level 2 certification are mandatory.

Qualifications

• Security clearance required: eligible for Secret clearance and up to Top Secret clearance.
• DoD-8570 IAT Level 2 certification must be held by start date.
• Experience in alarm surveillance or fault management is required; proficiency in two or more listed technologies.

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM.
• Monitor network events and faults on a 24/7/365 basis and analyze alarms.
• Isolate root causes and coordinate fault corrections with teams.
• Notify contacts about incidents and coordinate with providers to restore service.
• Restore networks and services while ensuring SLAs are met.
• Demonstrate proficiency with DISN routers, switches, and crypto devices.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers

Switches

Crypto devices

DSN/DRSN

Video Services

Promina

CISCO

Juniper

MSPP

DWDM

Optical Switching

Education

DoD-8570 IAT Level 2 certification

Tools

ServiceNow/ITSM

Job description

NOC Technician

Location: Scott Air Force Base, IL / Hill Air Force Base, UT (Onsite)

Employment Type: Contract to Perm

Required Qualifications

Security Clearance: Must be eligible to obtain and maintain a Secret clearance, and be eligible to obtain up to a Top Secret security clearance.

Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

Key Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM, providing situational awareness to leadership.
• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Experience

Candidates have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.

Availability

Ability to work in a 24/7 operational environment is required.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.