NOC Monitoring & Incident Triage Analyst

Goosehead Insurance Agency LLC

Westlake (TX)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Goosehead Insurance Agency LLC is seeking a Network Operations Center (NOC) Analyst to monitor the health and availability of our technology environment and to detect production issues early. You will validate alerts, triage with telemetry, and engage Incident Management and other technology teams to resolve issues quickly.

The role emphasizes attention to detail, curiosity, solid judgment, and clear communication during fast-moving production events.

Qualifications

2+ years of experience in a NOC, IT Operations, Production Support, or related role.
Working knowledge of monitoring concepts for applications, infrastructure, networks, and cloud.
Experience using monitoring, logging, observability, or IT operations tools.
Ability to review logs, alerts, dashboards, and system information for initial triage.
Strong troubleshooting, detail-orientation, and following documented procedures.

Responsibilities

Monitor production applications, infrastructure, and critical services for availability and performance.
Validate alerts and perform initial triage using logs, metrics, and runbooks.
Engage Incident Management and relevant teams for escalation as needed.
Create and maintain records of alerts, events, and actions taken.
Follow runbooks and escalate when situations fall outside documented procedures.
Support during active incidents with telemetry and operational information.