NOC Lead: Network Operations & Service Delivery Leader

ASM Research, An Accenture Federal Services Company; Jackson (MS); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Network Operations Center Lead to direct NOC activities and enterprise operations in support of federal programs. You will coordinate with IT teams and service providers, ensure policy compliance, monitor performance, and align operations with program objectives to deliver reliable, secure network services.

The ideal candidate has extensive service delivery and NOC leadership experience, strong analytical and communication skills,

Qualifications

• Bachelor's degree in IT, Business Administration, or Management
• 8+ years in service delivery management or NOC operations
• Minimum 3 years in a leadership or supervisory position
• Deep understanding of service delivery principles and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency with ITSM platforms and network monitoring tools
• Demonstrated leadership, organizational, and facilitation skills
• Experience with federal IT operations and compliance

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree

Tools

ITSM platforms

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Network Operations Center Lead to direct NOC activities and enterprise operations in support of federal programs. You will coordinate with IT teams and service providers, ensure policy compliance, monitor performance, and align operations with program objectives to deliver reliable, secure network services.

The ideal candidate has extensive service delivery and NOC leadership experience, strong analytical and communication skills,