NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Juneau (AK); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to oversee Network Operations Center activities and align them with program objectives. You will manage NOC processes, coordinate with IT and service providers, and ensure compliance with IT policies while driving customer satisfaction.

This role requires strong leadership, experience in NOC operations, ITIL knowledge, and the ability to monitor network performance, report metrics to senior management, and lead continuous

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Network Operations Center Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to oversee Network Operations Center activities and align them with program objectives. You will manage NOC processes, coordinate with IT and service providers, and ensure compliance with IT policies while driving customer satisfaction.

This role requires strong leadership, experience in NOC operations, ITIL knowledge, and the ability to monitor network performance, report metrics to senior management, and lead continuous