NOC Lead - 24x7 Incident & Ops Management

Zachary Piper Solutions; Manassas (VA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Paid Maternity Leave

Military Reserve Pay Offset

Job summary

Zachary Piper Solutions is seeking a NOC Lead to support a federal program in Manassas, VA. The NOC Lead will oversee daily Network Operations Center activities, ensuring the availability, performance, security, and operational integrity of enterprise IT systems and services.

The role requires leading incident response, supervising NOC analysts and engineers, coordinating 24x7x365 coverage, and driving continual improvements in monitoring, automation, and service delivery.

Qualifications

• Active Top Secret clearance with investigation completed within the last 5 years, or active DOE Q clearance.
• 5+ years in IT operations, network operations, or systems administration.
• 2+ years leading technical teams, shifts, or operational support.
• Strong knowledge of TCP/IP, DNS, DHCP, routing, switching, and firewalls.
• Experience with Cisco IOS-XE/NX-OS, Arista EOS, Spine/Leaf architectures.
• Hands-on with Windows and Linux servers and cloud platforms (AWS/Azure/GCP).
• Experience with Splunk, Wireshark, Riverbed NetIM, PAN-OS, Ansible, Tenable, ITSM processes.
• Experience in 24x7x365 SLA-driven environments.

Responsibilities

• Monitor enterprise network, infrastructure, system, and application performance to maintain operational availability
• Lead major incident response, escalation management, and service restoration activities
• Coordinate 24x7x365 operational coverage, shift readiness, and workload distribution
• Supervise and mentor NOC analysts and engineers while enforcing established SOPs
• Manage change implementations, maintenance activities, and operational risk awareness
• Develop operational reports, dashboards, knowledge articles, and process documentation
• Drive continuous improvement initiatives across monitoring, alerting, automation, and service delivery processes

Skills

Team leadership

Incident management

Change management

Monitoring & alerting

Tools

Splunk

Wireshark

Riverbed NetIM

Syslog

PAN-OS

Ansible

Tenable

Cisco IOS-XE

Cisco NX-OS

Arista EOS

AWS

Azure

GCP

Job description

Zachary Piper Solutions is seeking a NOC Lead to support a federal program in Manassas, VA. The NOC Lead will oversee daily Network Operations Center activities, ensuring the availability, performance, security, and operational integrity of enterprise IT systems and services.

The role requires leading incident response, supervising NOC analysts and engineers, coordinating 24x7x365 coverage, and driving continual improvements in monitoring, automation, and service delivery.