NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Columbia (SC); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a NOC Lead to oversee network operations, drive service delivery, and coordinate cross-functional IT teams in a federal environment. The role emphasizes SLA adherence, performance monitoring, and continuous improvement.

The candidate will provide technical leadership, escalation management, and reporting of NOC metrics to senior management, ensuring alignment with program objectives and stakeholder satisfaction.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC Leadership

Service Delivery

ITIL Knowledge

Stakeholder Communication

Team Leadership

Education

Bachelor's degree in IT/Business/Management

Tools

ITSM Platforms (ITIL)

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company is seeking a NOC Lead to oversee network operations, drive service delivery, and coordinate cross-functional IT teams in a federal environment. The role emphasizes SLA adherence, performance monitoring, and continuous improvement.

The candidate will provide technical leadership, escalation management, and reporting of NOC metrics to senior management, ensuring alignment with program objectives and stakeholder satisfaction.