NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Des Moines (IA); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a NOC Lead to manage the Network Operations Center and enterprise operations, aligning with program objectives and IT policies. You will lead NOC activities, coordinate with IT teams and service providers, and drive continuous improvement to enhance customer satisfaction.

The role requires a Bachelor’s degree and 8+ years in service delivery or NOC operations, plus at least 3 years in leadership, with strong analytical, problem-solving,

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Strong understanding of service delivery principles and operations.
• Proficiency with ITSM platforms and network monitoring tools.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Leadership

Communication

Analytical thinking

Problem solving

ITSM platforms

Network monitoring tools

Education

Bachelor's degree

Tools

ITSM platforms

Network monitoring tools

Job description

ASM Research, An Accenture Federal Services Company seeks a NOC Lead to manage the Network Operations Center and enterprise operations, aligning with program objectives and IT policies. You will lead NOC activities, coordinate with IT teams and service providers, and drive continuous improvement to enhance customer satisfaction.

The role requires a Bachelor’s degree and 8+ years in service delivery or NOC operations, plus at least 3 years in leadership, with strong analytical, problem-solving,