Senior NOC Lead - Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Montgomery (AL); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a seasoned NOC Lead to steer Network Operations Center activities across enterprise environments in Montgomery, AL.

You will oversee NOC processes, coordinate with IT and service providers, ensure IT policy compliance, monitor performance, and drive continuous improvement to meet program objectives and customer satisfaction.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL / ITSM

Federal IT compliance

Education

Bachelor's degree

Tools

ServiceNow

ITSM platforms

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a seasoned NOC Lead to steer Network Operations Center activities across enterprise environments in Montgomery, AL.

You will oversee NOC processes, coordinate with IT and service providers, ensure IT policy compliance, monitor performance, and drive continuous improvement to meet program objectives and customer satisfaction.