NOC & IT Infrastructure Operations Manager

Valeris, Inc.; Morrisville (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA options

401(k) match

Paid time off

Job summary

Valeris is seeking a Network Operations Center (NOC) and Systems Administration Leader to oversee 24x7 monitoring of network, cloud, and SaaS environments. You will drive incident response, automation, and runsbooks, while aligning ITIL processes with business services and dashboards for real-time visibility.

The role emphasizes leading NOC/Systems teams, driving MTTR improvements, and delivering executive reporting.

Qualifications

• Technical 8+ years in IT Infrastructure / Operations (with leadership experience).
• Strong expertise across: Azure (IaaS/PaaS, governance) Networking (firewalls, routing, load balancers) Enterprise systems (AD/Entra, M365, VMware)
• Experience with monitoring platforms (e.g., Datadog)
• Knowledge of automation and scripting (PowerShell, Python preferred)
• Strong ITIL experience (Incident, Problem, Change)
• Experience managing NOC or enterprise operations teams
• Proven ability to drive operational transformation and standardization
• Strong communication skills for executive and technical audiences

Responsibilities

• NOC Operations & Service Monitoring Lead 24x7 monitoring operations for network, infrastructure, cloud, and SaaS systems
• Ensure visibility across: Network (LAN/WAN, firewalls, load balancers) Servers, compute, storage, databases Azure IaaS/PaaS and SaaS platforms (M365, etc.)
• Establish service-level monitoring aligned to business services and dependencies
• Oversee alerting strategy (thresholds, anomaly detection, service impact)
• Drive end-user experience monitoring and SaaS observability
• Incident, Problem & Change Management (ITIL)
• Own escalation model and execution of: Incident management Problem management (root cause analysis) Change coordination (as applicable)
• Ensure all incidents include: Business impact Root cause Resolution actions
• Lead P1/P2 incident response, including bridge calls and leqdership communications
• Drive MTTR reduction and SLA adherence
• Systems Administration Leadership
• Oversee enterprise system administration monitoring across: Cloud Platform (Azure) VMs, storage, networking, subscriptions, IAM Identity & Access (Entra/AD) SSO, MFA, RBAC, conditional access M365 Administration Exchange, SharePoint, Teams, Intune Infrastructure VMware, storage, backups, patching (Tanium/Veeam) Security & Certificates PKI, certificate lifecycle, Key Vault Monitoring & Tooling Datadog, Tanium, automation tooling Runbooks, Automation & Knowledge Management
• Establish and maintain standardized runbooks for all operational processes
• Integrate with ServiceNow knowledge base and workflows
• Drive automation and self-healing capabilities, including: Service restarts System cleanup and recovery actions
• Ensure continuous update and governance of operational documentation
• Operational Governance & Reporting
• Define and enforce operational KPIs and dashboards, including: System health and availability Incident and outage metrics SLA compliance and MTTR
• Deliver real-time operational dashboards and executive reporting
• Identify trends, recurring issues, and prevention strategies
• Communication & Stakeholder Management
• Own incident communication framework (P1/P2/P3 severity levels)
• Ensure business-impact messaging (users impacted, workaround, ETA)
• Coordinate with: Application teams Cloud/DevOps teams Vendors and SaaS providers
• Provide post-incident reports and continuous improvement actions
• Process Improvement & ITIL Maturity
• Standardize operational processes across NOC and Systems teams
• Improve: Monitoring coverage Alert quality and noise reduction Ticket lifecycle management Align to ITIL best practices and governance model
• Drive accountability across infrastructure operation
• Team Leadership & Development
• Lead NOC and Systems Administration
• Define roles, responsibilities, and escalation paths
• Build a culture of: Accountability Operational excellence Continuous improvement
• Identify skill gaps and support training for modern cloud/NOC operations

Skills

IT Infrastructure / Operations

Azure IaaS/PaaS

Azure governance

Networking

Firewalls

Load balancing

AD/Entra

M365

VMware

Datadog

PowerShell

Python

ITIL

Incident management

NOC management

Operational transformation

Communication skills

Tools

Datadog

Job description

Valeris is seeking a Network Operations Center (NOC) and Systems Administration Leader to oversee 24x7 monitoring of network, cloud, and SaaS environments. You will drive incident response, automation, and runsbooks, while aligning ITIL processes with business services and dashboards for real-time visibility.

The role emphasizes leading NOC/Systems teams, driving MTTR improvements, and delivering executive reporting.