NOC Incident Commander: Lead Critical Outage Recovery

Siltt LLC; San Diego (CA); Sur place; USD 89 000 - 116 000; Plein temps

Avantages offerts par ce poste

Paid healthcare

401(k) matching

Accrued paid time off

Continuous learning and professional development incentives

Sustainable work‑life balance

Résumé du poste

Siltt LLC is seeking a dynamic NOC Incident Manager in San Diego to lead incident management and ensure service availability within a 24x7x365 Network Operations Center. Responsibilities include coordinating major incident recovery, leading cross-functional teams, and maintaining communication throughout incident lifecycles. The ideal candidate has over 10 years in network operations and strong ITIL knowledge. The role offers a salary between $89,000 - $116,000 per year and includes competitive benefits.

Qualifications

• 10+ years of network operations or service delivery experience, including 5+ years in incident management or major incident coordination.
• Proven experience in ITIL‑based environments with strong knowledge of incident, problem, and change management.
• Exceptional communication, analytical, and crisis management skills.
• ITIL v4 Foundation or Intermediate certification preferred; PMP or equivalent operational certification desirable.

Responsabilités

• Act as Incident Commander for all Priority 1 and Priority 2 events.
• Lead bridge calls, coordinate restoration efforts, and ensure technical and management stakeholders remain aligned.
• Track Mean Time to Acknowledge (MTTA) and Mean Time to Restore (MTTR) performance.

Connaissances

Major Incident Command and Decision‑Making

Stakeholder Communication and Executive Updates

Cross‑Functional Coordination (NOC, Engineering, Facilities, Security)

Root Cause and Post Incident Review Execution

ITIL Governance and Continuous Improvement

Calm Under Pressure / Situational Awareness

Formation

Bachelor’s degree in Information Technology, Computer Science, or related field

Outils

ServiceNow

SolarWinds

Splunk

LogicMonitor

Description du poste

Siltt LLC is seeking a dynamic NOC Incident Manager in San Diego to lead incident management and ensure service availability within a 24x7x365 Network Operations Center. Responsibilities include coordinating major incident recovery, leading cross-functional teams, and maintaining communication throughout incident lifecycles. The ideal candidate has over 10 years in network operations and strong ITIL knowledge. The role offers a salary between $89,000 - $116,000 per year and includes competitive benefits.