Senior NOC & Operations Leader

Ledgent Technology; San Diego (CA); Hybrid; USD 135,000 - 176,000; Full time

Job summary

Ledgent Technology partners with a local employer in San Diego to recruit a NOC Manager. The role focuses on leading an operations team, improving monitoring and service delivery, and driving modernization in a critical environment.

The position requires 7+ years in IT operations and 3+ years of leadership, with strong incident management capabilities and stakeholder communication. Hybrid work post-onsite onboarding, starting with on-site Mondays-Fridays for 90 days.

Qualifications

• 7+ years of IT operations, infrastructure, or NOC experience.
• 3+ years of people leadership in teams.
• Experience leading technical teams in enterprise environments.
• Strong incident management and operational leadership skills.
• Experience developing operational processes, procedures, and standards.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead and develop a team of operations professionals.
• Oversee monitoring, incident management, escalation, and service delivery.
• Drive improvements in operational efficiency, visibility, and performance.
• Implement best practices around monitoring, alerting, and service operations.
• Develop metrics, reporting, and operational dashboards.
• Partner with infrastructure, security, and business stakeholders.
• Support capacity planning, operational readiness, and risk mitigation.
• Establish procedures, standards, and documentation for operational excellence.
• Manage vendor relationships and service delivery expectations.
• Identify opportunities for automation and process improvement.

Skills

Leadership

Incident management

Operational leadership

Stakeholder management

Communication

Education

ITIL certification

Job description

Ledgent Technology partners with a local employer in San Diego to recruit a NOC Manager. The role focuses on leading an operations team, improving monitoring and service delivery, and driving modernization in a critical environment.

The position requires 7+ years in IT operations and 3+ years of leadership, with strong incident management capabilities and stakeholder communication. Hybrid work post-onsite onboarding, starting with on-site Mondays-Fridays for 90 days.