NOC Engineer: SonicWall & IT Infra Troubleshooter

Softgic S.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Zohorecruit in the United States seeks an experienced NOC Engineer to monitor, diagnose, and resolve IT issues across client environments. You will support servers, networks, Microsoft 365, virtualization, backups, and security solutions while assisting Tier 1 engineers.

The role emphasizes hands-on troubleshooting, strong communication, and the ability to manage multiple incidents in a fast-paced setting. Prior SonicWall experience and IT infrastructure knowledge are highly valued.

Qualifications

• 2+ years of IT experience, preferably in NOC, IT infrastructure, or technical support environments.
• Hands-on experience with SonicWall physical and/or virtual appliances.
• Experience with Microsoft Online Services / Microsoft 365.
• Strong knowledge of IT infrastructure, networking, and troubleshooting.
• Experience supporting server hardware and software.
• Knowledge or experience with virtualization solutions.
• Experience with Backup and Disaster Recovery (BDR) solutions.
• Experience working with ticketing systems and providing direct customer support.

Responsibilities

• Provide technical support to customers via phone, email, and ticketing systems.
• Diagnose and resolve issues involving servers, PCs, laptops, networks, cloud solutions, and on-premises environments.
• Administer and support SonicWall physical and virtual appliances.
• Perform root cause analysis and troubleshoot recurring IT issues.
• Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions.
• Support server environments and virtualization solutions.
• Respond to system-generated alerts and service requests.
• Provide technical support and escalation assistance to Tier 1 engineers.
• Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system.
• Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics.

Skills

IT infrastructure

Troubleshooting

Customer support

Analytical skills

Network knowledge

Documentation

Ticketing systems

Multi-tasking

Tools

SonicWall appliances

Microsoft 365

Virtualization

BDR solutions

Job description

Zohorecruit in the United States seeks an experienced NOC Engineer to monitor, diagnose, and resolve IT issues across client environments. You will support servers, networks, Microsoft 365, virtualization, backups, and security solutions while assisting Tier 1 engineers.

The role emphasizes hands-on troubleshooting, strong communication, and the ability to manage multiple incidents in a fast-paced setting. Prior SonicWall experience and IT infrastructure knowledge are highly valued.