NOC Engineer

Velocity Technologies; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Velocity Technologies is seeking a NOC Engineer to monitor client networks, servers and endpoints, ensuring alerts are triaged and escalated properly. You will validate backups, patch health, and monitoring coverage according to Velocity standards, while producing clear escalation notes for engineers, vendors, and clients.

The role involves contributing to runbooks and improving alert tuning after recurring incidents to prevent disruption across managed environments.

Qualifications

• Experience with network monitoring, alert triage, and ticket queues.
• Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring.
• Comfort interpreting backup, patch, and endpoint alerts.
• Strong written escalation notes and incident timelines.

Responsibilities

• Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events.
• Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues.
• Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards.
• Create clear escalations for systems engineers, vendors, and client stakeholders.
• Contribute to runbooks, alert tuning, and standards alignment after recurring incidents.

Skills

Network monitoring

Alert triage

Ticket queues

Firewall & VPN

DNS/DHCP

Endpoint monitoring

Backup alerts

Patch health

Job description

The NOC Engineer watches the signals that prevent client disruption: monitoring alerts, firewall health, backup jobs, patch status, endpoint issues, and network performance across managed environments.

Responsibilities

• Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events.
• Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues.
• Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards.
• Create clear escalations for systems engineers, vendors, and client stakeholders.
• Contribute to runbooks, alert tuning, and standards alignment after recurring incidents.

Must-have qualifications

• Experience with network monitoring, alert triage, and ticket queues.
• Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring.
• Comfort interpreting backup, patch, and endpoint alerts.
• Strong written escalation notes and incident timelines.