NOC Engineer: Remote Generator Fleet Support & Dispatch

Generac; Sussex (WI); On-site; USD 46,000 - 68,000; Full time

Job summary

Generac in Sussex, Wisconsin is seeking a network monitoring and support specialist to serve as the central point for customer and dealer issues involving network-connected generators. You will manage service cases from intake to resolution, coordinate field service dispatching, and oversee warranty cases for national accounts and telecom customers.

Responsibilities include remote monitoring, first-contact troubleshooting, KPI reporting, and maintaining strong relationships with customers and

Qualifications

• Associate’s degree or equivalent work experience.
• Two years of experience in customer service or sales-oriented roles.

Responsibilities

• Manage service process from reception to closure and auditing of reports, requests, complaints, and invoices with dealer network and customers.
• Remotely monitor network-connected generators to detect and resolve issues while minimizing customer impact.
• Serve as first technical contact to resolve issues before dispatching technicians.
• Provide timely resolution or escalation to appropriate technical personnel.

Skills

Technical learning

Relationship building

Organizational skills

Customer focus

Independence

Communication skills

Project management

Excel

Presentation skills

Education

Associate degree or equivalent

Tools

SAP

Salesforce

ERP systems

Job description

Generac in Sussex, Wisconsin is seeking a network monitoring and support specialist to serve as the central point for customer and dealer issues involving network-connected generators. You will manage service cases from intake to resolution, coordinate field service dispatching, and oversee warranty cases for national accounts and telecom customers.

Responsibilities include remote monitoring, first-contact troubleshooting, KPI reporting, and maintaining strong relationships with customers and