NOC Engineer I: Networking & IT Support

Socket.dev; Tennessee; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability coverage

401(k) with company match

7 holidays + flexible time off

Job summary

UDT seeks a NOC Engineer I in Nashville, TN to provide first-level technical support and services, analyzing, installing, configuring, maintaining, and repairing network infrastructure and related applications. Responsibilities include device management, workstations, servers, and vendor hardware—primarily focusing on network connectivity.

This role leads NOC operations, ensuring SLA adherence, proactive monitoring, incident reporting, and coordination with clients and vendors to deliver

Qualifications

• 2+ years of experience in local area networks, internet connectivity, or internet security appliances.
• 2+ years of experience supporting routers, switches, or wireless access points.
• 4+ years of hands on/phone support work in a technical support or NOC role.

Responsibilities

• Provide first-level technical support and service within the NOC, resolving low/medium complexity incidents (WAN/LAN, routers, firewalls, security).
• Support disaster recovery and crisis management during outages with clear communication to stakeholders.
• Maintain and document surveillance, incident tickets, and routine maintenance of hardware/software.
• Coordinate with clients and vendors to resolve issues and improve operational efficiency.
• Enter all work as tickets in PSA tooling and ensure accurate status updates.

Skills

NOC experience

LAN/WAN

DNS/SNMP

VPN/Remote access

Security appliances

Ticketing system

MS Office

Education

Bachelor's degree in IT or related

Cisco CCNA

Fortinet NSE 3/4

ITIL Foundations

Tools

ConnectWise

Citrix

PSA software

Job description

UDT seeks a NOC Engineer I in Nashville, TN to provide first-level technical support and services, analyzing, installing, configuring, maintaining, and repairing network infrastructure and related applications. Responsibilities include device management, workstations, servers, and vendor hardware—primarily focusing on network connectivity.

This role leads NOC operations, ensuring SLA adherence, proactive monitoring, incident reporting, and coordination with clients and vendors to deliver