NOC Network Engineer - 24/7 Telecom Ops

Bluebird Fiber; Independence Township (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Bluebird Fiber is seeking a NOC Engineer to monitor and troubleshoot network elements, DWDM/MPLS, and coordinate with field ops in a 24x7 environment. This full-time role requires strong customer service and multi-ticket management skills, with the ability to work independently or in a team. Office in Kansas City, MO; candidate will support enterprise clients.

Responsibilities include incident management, network performance monitoring, and remote fault resolution across NMS and other tools.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in telecommunications or equivalent technical training.
• Minimum 1 year experience in an NOC environment, preferred.

Responsibilities

• Trouble ticket management and documentation.
• Troubleshooting DWDM, MPLS, and SONET network equipment.
• Read and interpret CLR/DLRs and MOPs.
• Perform remote resolution of faults through various Network Management Systems (NMS).
• Monitor network performance after maintenance and network/DC changes.
• Work with Operations and Engineering to ensure quick circuit activation.
• Provide network assistance to Data Center technicians.
• Correspond with customers with ticket updates and technical support.
• Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages as required.

Skills

NOC

Troubleshooting

Customer Service

LAN/WAN

DWDM/MPLS

Network Monitoring

Ticketing Systems

Remote Diagnostics

Team Collaboration

Multitasking

Education

High school diploma

Telecommunications training

Tools

Nokia equipment

ADVA equipment

Ekinops equipment

MRV equipment

NMS familiarity

Job description

Bluebird Fiber is seeking a NOC Engineer to monitor and troubleshoot network elements, DWDM/MPLS, and coordinate with field ops in a 24x7 environment. This full-time role requires strong customer service and multi-ticket management skills, with the ability to work independently or in a team. Office in Kansas City, MO; candidate will support enterprise clients.

Responsibilities include incident management, network performance monitoring, and remote fault resolution across NMS and other tools.