NOC Engineer 2

Twilio; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a NOC Engineer to join its dynamic Network Operations Team. This role involves monitoring and troubleshooting communication services, ensuring seamless operation across SMS, Voice, and Identity platforms. You'll engage in incident management, enhance internal processes, and contribute to a collaborative remote work culture. Join a forward-thinking company that values creativity and initiative, where your contributions will have a global impact. If you're passionate about technology and eager to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Competitive pay

Generous time-off

Parental leave

Wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• Experience in a Network Operations Center or similar role is essential.
• Hands-on knowledge of SMS/MMS and Voice communication technologies.

Responsibilities

• Troubleshoot network traffic anomalies related to SMS/MMS and Voice services.
• Manage service impacting incidents with carriers and internal teams.

Skills

Network Operations Center experience

Communication technologies (SMS/MMS, Voice)

IP networking principles

Written and verbal communication

Data analysis

Education

ITIL Foundation certification

Tools

DataDog

Kibana

Looker

Zendesk

ServiceNow

Jira

Job description

See yourself at Twilio

Join the team as our next NOC Engineer, America for Twilio’s Network Operations Team.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day.

About the job

Twilio is looking for NOC Engineers to join our Americas NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services.

Responsibilities

In this role, you’ll:

• Investigate and troubleshoot SMS/MMS, Voice, and Identity alerts related to network traffic anomalies.
• Own, manage, and coordinate service impacting incidents with international carriers, providers, and internal teams from initial detection to resolution.
• Analyze maintenance notifications received from carriers and providers, assessing potential service impact and communicating planned downtime, risks, and mitigation strategies.
• Develop and implement small-scale projects to enhance team-internal documentation, processes, and workflows, including automation of repetitive tasks and creation of knowledge base articles.

Qualifications

Required:

• Proven track record working in a Network Operations Center (NOC), Customer Support, or Routing role at a network operator, telecommunications provider, or a company providing communication services.
• Hands-on experience in at least one of the following communication technologies:
• SMS/MMS (SMPP, SS7)
• Voice (VoIP, SIP, RTP)
• Solid understanding of fundamental IP networking principles.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.
• Proficiency in written and spoken English.

Desired:

• ITIL Foundation certification
• Experience with data analysis tools such as DataDog, Kibana, or Looker
• Experience with ticketing systems such as Zendesk, ServiceNow, or Jira
• Experience with scripting languages or general software development

Location

This role will be remote, and based in Colombia.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for,please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio does not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].