NOC Engineer (Remote Bulgaria)

RingCentral; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to join their dynamic team. This role involves monitoring and maintaining critical infrastructure, ensuring seamless operations during night shifts. You will utilize your skills in IT management, network protocols, and communication to resolve issues proactively. With access to advanced technologies and a supportive environment, this opportunity offers growth potential and the chance to work with a professional team committed to excellence. If you thrive in a fast-paced setting and are eager to contribute to innovative solutions, this position is perfect for you.

Benefits

Medical assistance including health and dental insurance

25 vacation days

Monthly food vouchers

Individual and team bonuses

Access to cutting-edge technologies

Training programs and language courses

Company events and sports activities

Qualifications

• Good understanding of IT infrastructure and practices.
• Basic skills in Windows and Linux administration.
• Experience with monitoring and ticketing systems.

Responsibilities

• Monitor infrastructure health and respond to incidents.
• Coordinate communication for problem resolution.
• Meet Service Level Agreements (SLAs) effectively.

Skills

IT infrastructure understanding

Windows administration

Linux administration

Network protocols (OSI, TCP/IP)

Communication skills

Punctuality

Education

Associate degree or equivalent experience

Tools

Monitoring systems

Ticketing systems

Docker

Zabbix

TICK stack

Job description

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us: we’re a $2 billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

This role requires working hours 7 PM – 7 AM local time in a schedule regime.

Responsibilities:

1. Identify and coordinate system malfunctions;
2. Proactively monitor the health and status of the infrastructure, including network components, servers, applications, and services;
3. Meet Service Level Agreements (SLAs);
4. Triages problems quickly and provides critical information to on-call personnel in a clear and concise manner;
5. Manage communication to coordinate incident or problem resolution;
6. Demonstrate knowledge of critical system components and internal procedures;
7. Perform routines and tasks with minimal supervision;
8. Respond promptly to communications via telephone, email, instant messaging, etc.

Requirements:

1. Good understanding of common IT infrastructure, practices, and procedures;
2. Associate degree or equivalent experience;
3. Familiarity with ITIL Incident, Problem, and Change Management processes;
4. Basic Windows and Linux administration skills;
5. Experience with monitoring and ticketing systems;
6. Understanding of network protocols (OSI, TCP/IP);
7. Understanding of virtualization/dockerization;
8. Intermediate English written and verbal communication skills;
9. Excellent professional and customer interaction skills;
10. Strict punctuality;
11. Availability to work weekends and holidays on night shifts.

Preferred Skills:

1. Experience in NOC, supporting organization, or online service industry;
2. Experience with Cloud PBX or VoIP;
3. Programming skills (HTML, PHP, Python, JavaScript);
4. Basic understanding of Docker, Zabbix, TICK stack.

Conditions:

1. Supportive professional team;
2. Access to cutting-edge technologies, challenging tasks, and opportunities for growth;
3. Training programs and language courses;
4. Job placement and salary according to Bulgarian labor law;
5. Individual and team bonuses;
6. 25 days of vacation;
7. Medical assistance including voluntary health and dental insurance;
8. Modern working conditions and amenities;
9. Company events, trips, and sports activities;
10. Working hours from 7 PM to 7 AM local time.

We Offer:

1. Professional team environment;
2. Advanced technologies and challenging projects;
3. Additional health and life insurance;
4. 25 vacation days;
5. Monthly food vouchers worth 200 BGN;
6. Allowance of 120 BGN gross for work expenses.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud communications and contact center solutions, based on its global Message Video Phone (MVP) platform. We enable modern, mobile, and distributed workforces to communicate and collaborate seamlessly from any device, anywhere. Headquartered in Belmont, California, we have offices worldwide.

RingCentral is an equal opportunity employer that values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.