IP NOC Engineer

Equinix; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IP NOC Engineer to join their dynamic team. In this role, you will proactively monitor network devices, troubleshoot issues, and ensure compliance with NOC processes. Your analytical skills will be key as you generate reports and track performance indicators to meet customer SLAs. This position offers the opportunity to work in a collaborative environment that values diversity and growth. If you're passionate about network operations and eager to contribute to a leading digital infrastructure company, this role is perfect for you.

Qualifications

• Experience with optical fiber SDH and wireless network equipment.
• Knowledge of SDH, DWDM/OTN, and Microwave technologies.

Responsibilities

• Monitor network performance and provide updates on all components.
• Respond to network support calls and interface with customers.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

TCP/IP Configuration

Education

B.Sc in Electrical Engineering

HND in Electronic Engineering

Tools

OTDR

E-Analyzer

SDH Analyzer

Power Meters

Job description

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values and vital to our success.

Job Summary

The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across our network through the support of network monitoring systems, performing first-line troubleshooting and fault isolation, resolving issues where possible, and escalating to higher support levels in line with our internal processes.

Responsibilities

1. Monitor Equinix network, providing updates, status, and performance reports on all network components, capacity, and services.
2. Identify and provide first-line support for all faults on the network, following the company's standard operating procedures for fault escalation and management.
3. Maintain and ensure full compliance with all NOC processes and procedures.
4. Ensure proper technical documentation of all network events throughout shifts or operations.
5. Respond to all network support calls and interface with internal and external customers regarding operational issues and network events, following Equinix's standard procedures.
6. Generate daily and weekly management reports on network events and activities, track escalations, and monitor key performance indicators to ensure all customer SLAs are met.

Qualifications

1. B.Sc / HND in Electrical / Electronic Engineering or related discipline.
2. Proven experience in configuration, operation, and maintenance of optical fiber SDH and wireless network equipment.
3. Strong analytical and problem-solving skills.
4. Knowledge of Synchronous Digital Hierarchy (SDH) technology.
5. Knowledge of DWDM/OTN technology.
6. Knowledge of PtP/PtMP Microwave technologies.
7. Basic understanding of TCP/IP configurations and troubleshooting.
8. Excellent communication skills, both oral and written.
9. Ability to use OTDR, E-Analyzer, SDH Analyzer, power meters, and other signal testing tools.
10. Working knowledge of Huawei OSN series equipment.
11. Working knowledge of Ubiquiti or Ceragon radio equipment.
12. Knowledge of IP devices is a plus.

Job Demands

• Willingness to work on a 24/7 basis depending on shift schedules to monitor network surveillance tools.

Equinix is committed to an inclusive employment process. If you need assistance or accommodations, please let us know by completing this form. We are an Equal Employment Opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or other protected statuses.