NOC Data Systems Specialist — 24/7 Technical Operations

Pennsylvania Turnpike Commission; Middletown Township (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Pennsylvania Turnpike Commission seeks a Data System Specialist for our Network Operations Center. This role handles high-volume IT service desk tasks, monitors systems, and coordinates with vendors to resolve outages and device issues.

You will triage and document incidents, escalate to Tier 2/3 as needed, and operate in a 24/7 environment with rotating shifts to maintain critical transportation networks.

Qualifications

• High school diploma or equivalent certification.
• Two years of experience dispatching and logging calls in an incident ticketing/tracking system: OR Associates Degree in information technology or related electronics field.
• Equivalent combination of education and/or experience may be accepted.

Responsibilities

• Taking incoming phone calls and monitoring email queues to acknowledge, categorize, and prioritize incoming technical issues.
• Working with 3rd-party vendors to report circuit outages, dispatch external technicians, track hardware replacements, and follow up on external tickets.
• Watching live system alerts across monitoring platforms like SolarWinds Orion to catch anomalies early.
• Triaging, documenting, and escalating technical issues to internal Tier 2/Tier 3 teams or external vendor support.
• Hours/shifts vary as we are a 24/7 organization.

Skills

Customer Service

Problem Solving/Analysis

Regular Attendance

Communication Proficiency

Reliability

Flexibility

Time Management

Attention to Detail

Technical Innovation

Education

High school diploma or equivalent certification

Associate Degree in information technology or related electronics

Job description

The Pennsylvania Turnpike Commission seeks a Data System Specialist for our Network Operations Center. This role handles high-volume IT service desk tasks, monitors systems, and coordinates with vendors to resolve outages and device issues.

You will triage and document incidents, escalate to Tier 2/3 as needed, and operate in a 24/7 environment with rotating shifts to maintain critical transportation networks.