24/7 Traffic Operations Dispatcher

Pennsylvania Turnpike Commission; Middletown Township (PA); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

Medical and prescription coverage

SERS retirement plan

Dental and vision coverage

Leave programs

Tuition reimbursement

Employee assistance program

Job summary

The Pennsylvania Turnpike Commission is seeking a Traffic Operations Center Technician 1 to monitor, coordinate and dispatch for real-time traffic conditions from our Turnpike Operations Center in Middletown, PA. You will work under supervision to ensure safety and rapid response to incidents using multiple communications channels.

Ideal candidates have a high school diploma, 1 year of emergency dispatch experience, and must obtain ETC and CLEAN/NCIC certifications within the required timelines.

Qualifications

• High school diploma or equivalent required.
• One year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.
• Must obtain ETC certification by end of trial or probationary period.
• Must acquire CLEAN/NCIC certification within ninety days.
• Typing speed of at least 30 wpm on a PTc test.
• Clean criminal history and security clearances required.

Responsibilities

• Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.
• Provides customer service by telephone and electronic information systems; assists with traveler alerts and advisories by communicating needs of the PTC.
• Dispatches service and emergency resources for incidents including police, fire, medical services and more; notifies external agencies of resource needs.
• Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.
• Receives updates from emergency and non-emergency units to ensure highway safety and security.
• Monitors traffic feeds, CCTV and other tech to identify incidents impacting PTC operations.
• Notifies key personnel of significant incidents and real-time system issues per emergency procedures.
• Processes emergency alarms from automated systems across PTC facilities.
• Performs license plate and driver record inquiries for Pennsylvania State Police via POLICE database.
• Obtains hazardous material information and relays to responders.
• Monitors weather conditions via weather alerts and road condition systems.
• Performs related duties as assigned.

Skills

Active Listening

Attention to Detail

Communication Proficiency

Customer/Client Focused

Flexibility

Safety

Teamwork Orientation

Technical Innovation

Education

High school diploma or equivalent

Job description

The Pennsylvania Turnpike Commission is seeking a Traffic Operations Center Technician 1 to monitor, coordinate and dispatch for real-time traffic conditions from our Turnpike Operations Center in Middletown, PA. You will work under supervision to ensure safety and rapid response to incidents using multiple communications channels.

Ideal candidates have a high school diploma, 1 year of emergency dispatch experience, and must obtain ETC and CLEAN/NCIC certifications within the required timelines.