NOC Customer Support Technician (Fiber Network)

Uniti Group Inc.; Mobile (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan

Educational assistance

Job summary

Uniti Group Inc. is seeking a Customer Service Network Operations Center Technician to manage customer interactions and troubleshoot technical issues while ensuring customer satisfaction.

This role involves providing first-line support and maintaining effective communication with customers over the phone, email, or chat. Candidates should possess excellent customer service skills, attention to detail, and proficiency in Microsoft Office.

Qualifications

• Exceptional verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Technical training or certifications desirable.

Responsibilities

• Manage a high volume of calls effectively.
• Provide first-line support for network-related issues.
• Build and maintain strong customer relationships.
• Engage proactively with clients via calls.

Skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Active listening

Typing skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Uniti Group Inc. is seeking a Customer Service Network Operations Center Technician to manage customer interactions and troubleshoot technical issues while ensuring customer satisfaction.

This role involves providing first-line support and maintaining effective communication with customers over the phone, email, or chat. Candidates should possess excellent customer service skills, attention to detail, and proficiency in Microsoft Office.