NOC Communications Specialist - 3rd Shift

Creative Solutions Services, LLC; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

Creative Solutions Services, LLC seeks a NOC Communications Specialist for a 3rd shift, on-site in Harrisburg, PA. You will provide after-hours Level 1 network support for Commonwealth staff and partners, handling incidents and ticketing with ServiceNow.

Responsibilities include monitoring with Solar Winds, escalating issues, communicating status updates, and maintaining knowledgebase documents. The role requires strong communication, teamwork, and ability to work independently in a fast-paced

Qualifications

• Strong communication skills, written and verbal.
• Ability to work after-hours in a 3rd shift schedule.
• Experience with incident management, call tracking and ticketing software (preferably ServiceNow).
• Previous systems administrator, help desk and/or call center experience.

Responsibilities

• Provide first-line network technical support after hours.
• Create and escalate ServiceNow tickets to engineers and vendors.
• Monitor and maintain network services using monitoring tools.
• Communicate network status updates to staff and partners.
• Coordinate with vendors and internal teams for service restoration.
• Assist with disaster recovery and update knowledgebase documentation.

Skills

Communication skills

Phone etiquette

End-user support

Procedural compliance

Adaptability

Incident management

ServiceNow

Troubleshooting

Call center experience

Tools

ServiceNow

Job description

Creative Solutions Services, LLC seeks a NOC Communications Specialist for a 3rd shift, on-site in Harrisburg, PA. You will provide after-hours Level 1 network support for Commonwealth staff and partners, handling incidents and ticketing with ServiceNow.

Responsibilities include monitoring with Solar Winds, escalating issues, communicating status updates, and maintaining knowledgebase documents. The role requires strong communication, teamwork, and ability to work independently in a fast-paced