NOC Analyst (3rd Shift)

CEI; Wilmington (DE); On-site; USD 36,000 - 40,000; Full time

Job summary

CEI is seeking a Back NOC Analyst for the 3rd shift in Wilmington, Delaware. The role requires hands-on monitoring of network infrastructure, incident response, and collaboration with IT teams to implement upgrades.

You will handle backups, VDI support, and 24/7 on‑call rotation, working on-site to maintain uptime and security across critical systems. Responsibilities include real-time troubleshooting with SolarWinds, scheduling with Tidal, secure access via PuTTY, and VM management with VMware.

Qualifications

• Experience monitoring network infrastructure for performance and reliability.
• Ability to respond promptly to incidents and minimize downtime.
• Familiarity with IT service management and cross-team collaboration.

Responsibilities

• Monitor and maintain network infrastructure for optimal performance and reliability.
• Respond to network incidents promptly to minimize downtime using SolarWinds.
• Collaborate with cross‑functional teams to implement upgrades and improvements.
• Analyze network traffic with SolarWinds and address issues proactively.
• Implement and manage Tidal Workload Automation for job scheduling.
• Use PuTTY for secure shell access to configure routers and switches.
• Administer VMware vSphere for remote server access and VM configuration.
• Operate Commvault to back up all servers and ensure data integrity.
• Process files in Reinsurance GO to support operations.
• Document network configurations and changes using SolarWinds and Tidal.
• Join on‑call rotations to provide 24/7 support for critical issues.
• Monitor IT infrastructure with ServiceNow for incidents and changes.
• Implement Thycotic Secret Server for privileged access management.
• Use GoAnywhere for secure file transfers and automation.
• Manage authentication with DUO Admin and access control.
• Configure and support Citrix Receiver/Director for VDI access.
• Manage Cisco Unity voicemail systems for reliable communications.
• Configure Infoblox Grid Manager for DNS/DHCP/IPAM efficiency.

Skills

Network monitoring

Incident response

Cross-team collaboration

Tools

SolarWinds

Tidal Workload Automation

PuTTY

VMware vSphere

Commvault

Reinsurance GO

ServiceNow

Thycotic Secret Server

GoAnywhere

DUO Admin

Citrix Receiver/Director

Cisco Unity

Infoblox Grid Manager

Job description

Back NOC Analyst (3rd Shift)
Infrastructure & Security Wilmington , Delaware Contract On-Site Aug 31, 2026

NOC Analyst
Wilmington, DE (3rd Shift)
Pay: $26-29/hour
Responsibilities:

• Monitorand maintained network infrastructure to ensure optimal performance and reliability.
• Respondpromptly to network incidents, leveraging SolarWinds for real-time troubleshooting and resolution to minimize downtime.
• Collaboratewith cross-functional teams to implement network upgrades and improvements.
• Utilize SolarWinds monitoring tools to analyze network traffic, identify potential issues, and proactively address them before impacting operations.
• Implementand manageTidal Workload Automation for job scheduling and completion of requests, streamlining operational processes.
• UtilizePuTTy for secure shell access to troubleshoot and configure routers and switches
• AdministerVMWare vSphere for remotely accessing servers to troubleshoot outages and configure applications on desired virtual machines.
• EmployCommvault to perform backups of all servers, ensuring company data integrity and security.
• Processfiles in Reinsurance GO, contributing to efficient file management and supporting reinsurance operations.
• Documentnetwork configurations, changes, and incidents using SolarWinds and Tidal for comprehensive tracking and analysis.
• Participatein on-call rotations, providing 24/7 support for critical network issues.
• Monitorand manageIT infrastructure using ServiceNow to track incidents, changes, and service requests, ensuring efficient resolution and adherence to SLAs.
• Implemented and maintained Thycotic - Secret Server for privileged access management, safeguarding sensitive information and ensuring compliance with security policies and regulations.
• UtilizeGoAnywhere for secure file transfers and automation, streamlining operational workflows and enhancing data security.
• Manageuser authentication and access control using DUO Admin, enhancing the organization's cybersecurity posture.
• Configureand support Citrix Receiver and Citrix Director for virtual desktop infrastructure (VDI), providing seamless remote access and efficient desktop management.
• Managevoicemail systems using Cisco Unity, ensuring reliable communication services for the organization.
• Configureand maintainInfoblox Grid Manager for DNS, DHCP, and IP address management, optimizing network performance and reliability.