NOC Analyst I: Entry-Level Network Monitoring & Support

JSI; Madison (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Comprehensive benefits

PTO

Wellness program

Job summary

JSI invites you to join our team as an NOC Analyst I on our NOC team in our Madison, MS office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

We are seeking a motivated and reliable individual to join our Network Operations team.

Qualifications

• Technical Aptitude: Strong familiarity with general computing and the ability to learn new software quickly.
• Problem Solving: Follow logical workflows and written instructions to resolve basic issues.
• Communication: Strong verbal and written communication; professional under pressure.
• Customer Service: Experience interacting with customers or clients in a support capacity.
• General Networking: Basic understanding of Internet connectivity, IP addressing, and routers/switches.
• Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber).
• Must be willing to work in-office at our Madison, MS location.
• Must have reliable transportation to and from the office.
• Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply.
• Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.

Responsibilities

• Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms.
• Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
• Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following SOPs and troubleshooting guides.
• Escalation: Identify complex incidents that require advanced troubleshooting and elevate them to the appropriate resources.
• Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
• Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference.
• On-Call: Participate in an on-call rotation as needed.

Skills

Technical Aptitude

Problem Solving

Communication

Customer Service

General Networking

Hardware

Education

High School Diploma or GED

Associate or Bachelor’s in technical field

Job description

JSI invites you to join our team as an NOC Analyst I on our NOC team in our Madison, MS office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

We are seeking a motivated and reliable individual to join our Network Operations team.