NOC Analyst I

JOHN STAURULAKIS INC; Madison (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical,Dental,Vision,401(k)

Generous PTO

Job summary

JSI invites you to join our NOC team in Madison, MS as an entry-level NOC Analyst I. You’ll monitor broadband networks, manage tickets, and perform initial troubleshooting under SOPs. This role emphasizes learning, reliability, and collaboration within a mission-driven organization.

We value strong technical aptitude and communication, with opportunities to grow in a full-time office setting. A high school diploma or GED is required; related technical education is preferred.

Qualifications

• High school diploma or GED required; associates or bachelor’s in a technical field preferred.
• Genuine interest in technology with ability to learn new software quickly.
• Strong communication, professionalism, and customer-service orientation.

Responsibilities

• Proactive monitoring of customer network infrastructure using established NOC tools.
• Create, work, and update trouble tickets for network issues with accuracy.
• Perform initial troubleshooting following SOPs and guides.
• Escalate complex incidents to appropriate resources.
• Communicate updates clearly to customers and internal teams.
• Maintain knowledge base and document troubleshooting steps.

Skills

Technical Aptitude

Problem Solving

Communication

Customer Service

Networking Basics

Hardware Knowledge

Office Suite

Education

High School Diploma or GED

Associate or Bachelor’s in technical field preferred

Tools

NOC monitoring tools

IP addressing basics

Job description

NOC Analyst I

Department: Broadband - NOC+

Employment Type: Full Time

Location: Madison, MS

Reporting To: Adam Clemons

Description

JSI invites you to join our team as an NOC Analyst I on our NOC team in our Madison, MS office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

About the Company: JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Position Overview: We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures.

Responsibilities

• Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms.


• Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.


• Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.


• Escalation: Identify complex incidents that require advanced troubleshooting and elevate them to the appropriate resources.


• Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.


• Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference.


• On-Call: Participate in an on-call rotation as needed.

Qualifications

Required:

• Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to learn new software quickly.


• Problem Solving: Ability to follow logical workflows and written instructions to resolve basic issues.


• Communication: Strong verbal and written communication skills; ability to remain professional under pressure.


• Customer Service: Experience interacting with customers or clients in a support capacity.


• General Networking: Basic understanding of Internet connectivity, IP addressing, and how routers/switches function.


• Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).


• Must be willing to work in-office at our Madison, MS location.


• Must have reliable transportation to and from the office.


• Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply.


• Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.

Preferred:

• Ticketing: Prior exposure to ticketing systems or data entry is a plus.


• Monitoring: Experience with network monitoring tools or dashboards is a plus.


• Reliability: Demonstrated history of punctuality and consistent attendance.


• Initiative: A self-starter who seeks out additional tasks or learning opportunities during downtime without needing constant supervision.


• Attention to Detail: Ability to follow detailed instructions without skipping steps.

Benefits & Compensation

• Competitive salary + performance-based bonuses.


• Comprehensive benefits package (medical, dental, vision, 401(k))


• Generous PTO and wellness opportunities.


• Ongoing professional development and educational opportunities.