NOC Analyst - Entry-Level Network Support Technician

TEKsystems; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

TEKsystems in Anchorage, Alaska is seeking a Level 1 NOC Analyst / Network Support Technician to provide frontline monitoring, troubleshooting, and incident support for enterprise networks. You will work from on-site and follow documented runbooks, escalating to Network or Security Engineers as needed.

The ideal candidate has foundational networking knowledge, hands-on TCP/IP/DNS/DHCP experience, and strong documentation and communication skills.

Qualifications

• 1-5 years of experience in NOC operations, network support, service desk, infrastructure support, technical support, or a comparable technical environment.
• Hands-on experience troubleshooting technical or network connectivity issues.
• Foundational understanding of enterprise networking.
• Experience working within a ticketing or incident-management system.
• Strong documentation and note-taking skills.
• Strong written and verbal communication.

Responsibilities

• Monitor network alerts, dashboards, and infrastructure health.
• Investigate network outages, degradation, and connectivity incidents.
• Perform initial root-cause analysis and Level 1 troubleshooting.
• Validate whether an issue is isolated to an endpoint, local network, WAN, VPN, DNS/DHCP service, firewall, or upstream infrastructure.
• Gather logs, symptoms, timestamps, affected systems, and troubleshooting results before escalation.
• Troubleshoot basic TCP/IP connectivity and addressing issues.
• Investigate DNS resolution and DHCP addressing problems.
• Support VPN connectivity troubleshooting.
• Apply basic routing and switching concepts during incident investigation.
• Perform first-level firewall and network-security troubleshooting.
• Monitor availability and network-performance conditions.
• Create, update, prioritize, and resolve incident/service tickets.
• Follow documented troubleshooting playbooks and escalation procedures.
• Escalate incidents to Network or Security Engineers with complete technical documentation.
• Communicate incident status to applicable stakeholders.
• Participate in operational handoffs and incident reviews.
• Maintain detailed notes documenting troubleshooting steps, findings, actions, and resolution.

Skills

Network Troubleshooting

TCP/IP & DNS/DHCP

Monitoring & Incident Management

Documentation & Communication

Process Adherence

Ownership & Responsiveness

Tools

Cisco networking

Fortinet FortiGate

Palo Alto Networks

Enterprise firewalls

VPN platforms

Monitoring platforms

Ticketing systems

Job description

TEKsystems in Anchorage, Alaska is seeking a Level 1 NOC Analyst / Network Support Technician to provide frontline monitoring, troubleshooting, and incident support for enterprise networks. You will work from on-site and follow documented runbooks, escalating to Network or Security Engineers as needed.

The ideal candidate has foundational networking knowledge, hands-on TCP/IP/DNS/DHCP experience, and strong documentation and communication skills.