NOC Analyst - 2nd/3rd Shift | 24x7 Production Support

Exacta Systems, LLC; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Exacta Systems is seeking a NOC Analyst to support 24x7 production environments and customer-facing systems in Austin, TX. This role covers incident triage, monitoring, troubleshooting, and rapid restoration of network, infrastructure, and gaming systems.

Two openings will serve on the EXAC TAC team during 2nd and 3rd shifts. Join a collaborative, high-demand environment where proactive monitoring, clear communication, and cross-functional coordination drive reliable operations for gaming

Qualifications

• Minimum 1 year in a NOC/IT ops or similar environment.
• Experience with ticketing systems and incident management processes.

Responsibilities

• Monitor and support 24x7 production environments.
• Triage and resolve incidents with escalation as needed.
• Coordinate with vendors and internal teams to restore service quickly.
• Maintain shift logs and handoffs for open incidents.

Skills

NOC operations

Troubleshooting

Customer communication

Incident management

Multi-tasking

ITIL knowledge

Education

Associate or bachelor’s degree in IT/CS/Networking

Tools

SolarWinds

Splunk

LogicMonitor

Job description

Exacta Systems is seeking a NOC Analyst to support 24x7 production environments and customer-facing systems in Austin, TX. This role covers incident triage, monitoring, troubleshooting, and rapid restoration of network, infrastructure, and gaming systems.

Two openings will serve on the EXAC TAC team during 2nd and 3rd shifts. Join a collaborative, high-demand environment where proactive monitoring, clear communication, and cross-functional coordination drive reliable operations for gaming