NOC Technician

Gtatelecom; Houston (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Gtatelecom is seeking a NOC Technician for their Houston, TX location. This full-time role offers two shift options: overnight or Monday to Friday hybrid. You will work as a Tier 2 escalation point in a busy NOC, contributing to network operations and resolution of customer-impacting issues.

Ideal candidates should have 2–5 years' experience in a technical support environment and strong knowledge of networking protocols. Skills in troubleshooting and communication are essential.

Join our team and take part in a roles that directly impacts the customer experience!

Qualifications

• 2–5 years of experience in a NOC or technical support environment.
• Experience troubleshooting complex network issues.
• Familiarity with ticketing and monitoring tools like ServiceNow.

Responsibilities

• Resolve network issues in a 24/7 NOC.
• Handle escalations and coordinate with vendors.
• Monitor and document network operations.

Skills

Hands-on networking experience

TCP/IP knowledge

Troubleshooting skills

Communication skills

Experience with routing protocols (BGP, OSPF)

Analytical and problem-solving skills

Tools

Cisco

Juniper

ServiceNow

Job description

NOC Technician (2 Openings) – Houston, TX (Hybrid) | Full-Time

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise‑grade hardware from Cisco, Juniper, and Fortinet. This is a full-time role with two shift options: an overnight Tues–Sat shift (Texas-based, flexible location) and a daytime Mon–Fri hybrid role requiring onsite presence Wednesday and Thursday.

Here’s the cool part—this isn’t just a ticket‑queue NOC role. You’ll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you’re someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You’ll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands‑on expertise in a high‑visibility environment that directly impacts customer experience and uptime.

Shift Options

• Tues–Sat, 11:30 PM – 7:30 AM (Texas-based preferred, occasional onsite for training)
• Mon–Fri, 7:30 AM – 4:30 PM (Hybrid – onsite Wed/Thurs required in Houston)

Contract Duration

Full-Time; salary range pending

Required Skills & Experience

• 2–5 years of experience in a NOC or technical support environment
• Strong hands‑on networking experience supporting critical infrastructure
• Advanced knowledge of TCP/IP, LAN/WAN, VLANs
• Experience with routing protocols such as BGP and OSPF
• Experience troubleshooting voice, data/IP, transport, and email systems
• Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet)
• Experience with ticketing/monitoring tools (ServiceNow, Netcool, Zabbix, etc.)
• Strong troubleshooting, analytical, and problem‑solving skills
• Excellent written and verbal communication skills

Desired Skills & Experience

• Certifications such as CCNA, CCNP, CompTIA Network+, or JNCIA
• Experience in telecom or service provider environments
• Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems
• Experience coordinating with vendors and field service teams
• Familiarity with disaster recovery and network operations procedures

What You Will Be Doing

Tech Breakdown

• 70% Network Troubleshooting & Incident Resolution
• 30% Monitoring, Maintenance & Support

Daily Responsibilities

• 60% Hands‑On Troubleshooting & Issue Resolution
• 15% Escalation Handling & Coordination (Vendors/Internal Teams)
• 25% Monitoring, Documentation & Customer Communication