NMR Field Service Engineer – Probes & Instruments

UNAVAILABLE; Billerica (MA); On-site; USD 71,000 - 113,000; Full time

Job summary

Bruker is seeking a Field Service Engineer based in Billerica, MA to service and support high-value NMR systems and probes. You will test, repair, install, and qualify instruments at customer sites, train customers, and ensure full system functionality.

Required are a B.S. in a relevant science/engineering field, 3+ years in NMR, and fluency in English. Travel, safety compliance, and strong communication with scientists are essential. Bruker offers comprehensive benefits and growth opportunities.

Qualifications

• Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment.
• Ability to run samples and read Spectra reports.
• Strong technical skills involving analytical instrumentation.
• English language spoken and written fluency.
• Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level.
• Excellent customer focus with ability to respond to inquiries and interact with Ph.D. researchers.
• Excellent organizational skills with ability to work independently, multi-task and meet deadlines.
• Ability to satisfactorily complete position compliance and training requirements.
• Attend and participate in quarterly scientific technical training programs.
• Ability to lift up to 75 lbs. and transport equipment.
• Proven ability to follow safety standards, practices, and codes.
• Reliable transportation with valid Driver License.
• U.S. Citizenship or U.S. Permanent Resident status.
• Maintain a valid passport with travel flexibility.
• May be required to pass security clearance investigation.

Responsibilities

• Test and validate repaired and returned equipment.
• Run samples, analyze results and report findings.
• Perform requalification of used systems, preventive and corrective maintenance.
• Provide technical assistance to test, install, service, and repair probes and equipment.
• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications.
• Familiarize and train customers for basic operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Re-qualify the entire instrument after service repair by running complex compounds for verification.
• Serve as a communication link between customer and company to ensure customer service satisfaction.

Skills

operating and troubleshooting NMR  e q

Education

B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline.

Job description

Bruker is seeking a Field Service Engineer based in Billerica, MA to service and support high-value NMR systems and probes. You will test, repair, install, and qualify instruments at customer sites, train customers, and ensure full system functionality.

Required are a B.S. in a relevant science/engineering field, 3+ years in NMR, and fluency in English. Travel, safety compliance, and strong communication with scientists are essential. Bruker offers comprehensive benefits and growth opportunities.