Field Service Engineer - Probes Team

UNAVAILABLE; Billerica (MA); On-site; USD 71,000 - 113,000; Full time

Job summary

Bruker is seeking a Field Service Engineer based in Billerica, MA to service and support high-value NMR systems and probes. You will test, repair, install, and qualify instruments at customer sites, train customers, and ensure full system functionality.

Required are a B.S. in a relevant science/engineering field, 3+ years in NMR, and fluency in English. Travel, safety compliance, and strong communication with scientists are essential. Bruker offers comprehensive benefits and growth opportunities.

Qualifications

• Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment.
• Ability to run samples and read Spectra reports.
• Strong technical skills involving analytical instrumentation.
• English language spoken and written fluency.
• Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level.
• Excellent customer focus with ability to respond to inquiries and interact with Ph.D. researchers.
• Excellent organizational skills with ability to work independently, multi-task and meet deadlines.
• Ability to satisfactorily complete position compliance and training requirements.
• Attend and participate in quarterly scientific technical training programs.
• Ability to lift up to 75 lbs. and transport equipment.
• Proven ability to follow safety standards, practices, and codes.
• Reliable transportation with valid Driver License.
• U.S. Citizenship or U.S. Permanent Resident status.
• Maintain a valid passport with travel flexibility.
• May be required to pass security clearance investigation.

Responsibilities

• Test and validate repaired and returned equipment.
• Run samples, analyze results and report findings.
• Perform requalification of used systems, preventive and corrective maintenance.
• Provide technical assistance to test, install, service, and repair probes and equipment.
• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications.
• Familiarize and train customers for basic operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Re-qualify the entire instrument after service repair by running complex compounds for verification.
• Serve as a communication link between customer and company to ensure customer service satisfaction.

Skills

operating and troubleshooting NMR  e q

Education

B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline.

Job description

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multi-omics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Responsibilities

New opportunity based in Billerica MA for a Field Service Engineer to join the Probes Team with the Bruker BioSpin Group, a leading manufacturer of instruments based on magnetic resonance technology.

• Test and validate repaired and returned equipment
• Run samples, analyze results and report findings
• Perform requalification of used systems, preventive and corrective maintenance
• Provide technical assistance to test, install, service, and repair probes and equipment
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications
• Familiarize and train customers for basic operation of the equipment
• Secure customer acceptance of installation and repair sign-off
• Re-qualify the entire instrument after service repair by running complex compounds for verification
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction

Qualifications

• B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline.
• Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment
• Ability to run samples and read Spectra reports
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
• Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level
• English language spoken and written fluency with strong verbal, written, MS Office, computer, technical data, networking communication and presentation skills and ability to communicate complex technical issues in an easy to understand manner.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability to satisfactorily complete position compliance and training requirements
• Attend and actively participate in quarterly scientific technical training programs
• Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
• This position requires reasonable dexterity to perform manual functions in confined spaces.
• Proven ability to follow safety standards, practices, and codes.
• Reliable transportation with valid Driver License in good standing, issued by resident state required.
• U.S. Citizenship or U.S. Permanent Resident status required.
• Maintain a valid passport with flexibility fordomestic and international travel.
• May be required to pass security clearance investigation.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $71,000 and $113,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.