Field Service Engineer, NMR Probes & Systems

Bruker; Billerica (MA); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Paid time off including vacation, sick

Job summary

Bruker is seeking a Field Service Engineer to join the Probes Team in Billerica, MA. You will test, service and install NMR-related probes and equipment, ensuring full functionality and customer satisfaction.

Responsibilities include running samples, analyzing results, training customers, and re-qualifying instruments after service. Requires 3+ years with NMR, strong documentation, and ability to travel.

Qualifications

• B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline.
• Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment.
• Ability to run samples and read Spectra reports.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level
• English language spoken and written fluency with strong verbal, written, MS Office, computer, technical data, networking communication and presentation skills and ability to communicate complex technical issues in an easy to understand manner.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability to satisfactorily complete position compliance and training requirements
• Attend and actively participate in quarterly scientific technical training programs
• Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
• This position requires reasonable dexterity to perform manual functions in confined spaces.
• Proven ability to follow safety standards, practices, and codes.
• Reliable transportation with valid Driver License in good standing, issued by resident state required.
• U.S. Citizenship or U.S. Permanent Resident status required.
• Maintain a valid passport with flexibility for domestic and international travel.
• May be required to pass security clearance investigation.

Responsibilities

• Test and validate repaired and returned equipment
• Run samples, analyze results and report findings
• Perform requalification of used systems, preventive and corrective maintenance
• Provide technical assistance to test, install, service, and repair probes and equipment
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications
• Familiarize and train customers for basic operation of the equipment
• Secure customer acceptance of installation and repair sign-off
• Re-qualify the entire instrument after service repair by running complex compounds for verification
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction

Skills

NMR equipment operation

Spectra analysis

Technical troubleshooting

Customer interaction

Reading technical drawings

MS Office proficiency

Education

B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline

Tools

MS Office

Job description

Bruker is seeking a Field Service Engineer to join the Probes Team in Billerica, MA. You will test, service and install NMR-related probes and equipment, ensuring full functionality and customer satisfaction.

Responsibilities include running samples, analyzing results, training customers, and re-qualifying instruments after service. Requires 3+ years with NMR, strong documentation, and ability to travel.