Mazda Warranty Administrator

ZT Automotive Group; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

ZT Automotive Group in Houston, TX seeks a Mazda Warranty Administrator to manage the warranty lifecycle from repair order booking to claim submission and reconciliation, ensuring Mazda policy compliance.

The ideal candidate is detail‑oriented, organized, and capable of handling multiple priorities in a fast-paced dealership environment, with strong communication and documentation skills and proficiency in CDK and MS Office.

Qualifications

• Minimum 2 years of warranty administration experience in a dealership environment.
• Strong knowledge of Mazda warranty policies, procedures, and audit requirements.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Detail-oriented with the ability to manage multiple priorities and deadlines.
• Excellent communication and documentation skills.

Responsibilities

• Review and book repair orders in compliance with Mazda Policy and Procedure.
• Process all warranty claims promptly and with accuracy.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by manufacturer.
• Reconcile all warranty receivables through the appropriate accounting schedule.
• Post credits and resubscribe rejected claims promptly.
• Review warranty receivable schedules to ensure timely payment.
• Follow up on payment of outstanding claims.
• Keep informed of all factory recalls and bulletins.
• Assist with clerical needs as directed by management.

Skills

Warranty policy knowledge

CDK database systems

Microsoft Office

Attention to detail

Communication skills

Tools

CDK

Excel

Outlook

Teams

Job description

Description

We are seeking a Mazda Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Mazda and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Mazda Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• PerformS other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Mazda experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams