Nissan Service Manager

Socket.dev; Salem (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Family environment

Generous PTO

7 paid holidays

Day of Giving

EAP

Health, dental, vision, disability & 1

Job summary

Capitol Nissan is seeking a Service Manager to lead a busy, profitable service department. The role focuses on staffing, customer retention, cost controls, and maintaining service records, with emphasis on maximizing technicians’ time utilization.

We offer a family environment, generous PTO, holidays, 401K with match, health benefits, and growth opportunities through Capitol University. Nissan experience is a plus, Tekion DMS exposure preferred, and a strong customer-focused mindset is essential.

Qualifications

• Minimum 2 years’ experience as an automotive service manager.
• Manufacturer experience required; Nissan experience a plus.
• Experience with Tekion DMS preferred.
• Experience in financial forecasting and reading financial statements.
• Proven ability to motivate and support a service team.
• Customer-focused attitude with strong work ethic and attention to detail.
• Valid driver’s license.

Responsibilities

• Run an efficient and profitable service department through staffing, cost controls and meeting objectives.
• Maintain service records and ensure technicians’ time is sold to service customers.
• Lead and motivate the team to achieve superior customer satisfaction and performance.

Skills

Automotive service management

Team leadership

Customer focus

Financial forecasting

Attention to detail

Valid driver's license

Tools

Tekion DMS

Job description

Description

Capitol Nissan is seeking a Service Manager to join our team!

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The Service Manager also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Why Capitol Auto Group: As members of the Capitol Auto Group family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun, and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Benefits:

• Working in a family environment that truly values their employees
• Very generous PTO benefits
• 7 paid holidays
• 8 hours of charitable giving each year (Day of Giving)
• Employee Assistance Program (EAP)
• Health, dental, vision, disability & life insurance
• Company paid life insurance
• 401K with company match
• Employee discounts
• Capitol University
• Get Fit gym membership benefits

Requirements

Qualifications:

• Minimum 2 years’ experience as an automotive service manager
• Manufacturer experience required, Nissan experience a plus
• Experience with Tekion DMS preferred
• Experience in financial forecasting and the ability to read/understand financial statements
• Proven success to motivate and support the team that you are leading
• A high level of motivation for customer satisfaction and team building – all with a customer focused attitude
• Dependable with a strong work ethic
• Excellent organizational skills and a strong attention to detail
• Valid driver’s license

I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.

Vision:

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:

• Committed to our guests and each other beyond expectations.
• Create a fun and profitable atmosphere
• Committed to being a respectful corporate citizen through personal service or financial contributions.

Operating Standards:

• The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all.
• Company standards and goals are clearly communicated to all employees. It’s everyone’s responsibility to support and advocate the information.
• Protecting the assets of CAG is the responsibility of every employee.
• It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. “It’s not my job” is not in our vocabulary.
• Never lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.
• Uncompromising levels of cleanliness at CAG are the responsibility of every employee.
• We are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, “Good morning”, “I’ll be happy to.” Do not use words such as “My bad”, “Folks”, “Okay”, “Sure”, “No problem” and “Ma’am”.
• Be an ambassador of CAG in and outside the workplace. Always speak positively.
• 10-foot rule – Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.
• User proper telephone etiquette and use social media appropriately.
• Take pride and care of your personal appearance.
• A safe environment is essential to our success…Safety First!
• Keep Capitol Green. Conserve energy, recycle and protect the environment.
• Treat customers and fellow employees with courtesy and respect.
• Strive to be innovative on a daily basis. Look for opportunities to create loyal customers…”To see is to sell.”

* We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.