Dispatch Service Representative (Nights and Weekends)

HireBus Inc.; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Full-time remote

Paid training

Paid holidays

Job summary

Velocity Trade Partners is seeking a remote Dispatch Representative to own the ServiceTitan dispatch board for one or more residential service brands. You will make real-time calls that directly impact technician productivity, customer experience, and same-day capture.

You should bring at least two years of dispatching or scheduling experience and be comfortable working nights and weekends. The role offers full-time remote work with opportunities for career growth across a national service

Qualifications

• At least two years of dispatching or scheduling experience.
• Hands-on ServiceTitan proficiency.
• Comfortable working night and weekend shifts.
• Tech-savvy with routing tools and systems.

Responsibilities

• Coordinate and dispatch service technicians across markets based on job priority and capacity.
• Run the ServiceTitan dispatch board in real time to optimize routes and assignments.
• Communicate with field technicians by phone, text, and chat to confirm details.
• Proactively call customers with ETA updates and arrival confirmations to protect the experience.
• Track progress, flag at-risk calls, and reroute before delays become complaints.
• Maintain accurate records of job statuses and updates in ServiceTitan.
• Work night and weekend hours.

Skills

Dispatching

Scheduling

Customer focus

Problem solving

Tools

ServiceTitan

Job description

Velocity Trade Partners is hiring a remote Dispatch Representative, with pay of $20 to $25 per hour plus performance incentives. You will work nights and weekends and own the ServiceTitan dispatch board for one or more of our residential service brands and make real-time calls that directly impact technician productivity, customer experience, and same-day capture.

Who You Are

• You take pride in keeping a busy operation moving when everything wants to fall apart at once.

• You believe great dispatch is half logistics and half customer care, and you bring both.

• You love the daily puzzle of fitting jobs, technicians, drive times, and capacity together.

• You stay calm under pressure, the kind of dispatcher technicians and supervisors both want on the board during a hectic Friday.

• You are tech-savvy and comfortable bouncing between ServiceTitan, phone systems, texting platforms, and routing tools.

• You bring at least two years of dispatching or scheduling experience and hands-on ServiceTitan proficiency.

Who We Are

• Velocity Trade Partners operates a growing portfolio of residential service brands across the country.

• Our Dispatch Representatives sit at the center of daily operations, keeping technicians moving, customers informed, and revenue producing.

• We are building a national service network where dispatch decisions directly impact technician paychecks and customer satisfaction.

• We offer real career paths into senior dispatch, dispatch supervision, operations leadership, and corporate roles.

What You Will Do Each Day

• Coordinate and dispatch service technicians across multiple markets based on job priority, technician skill, location, drive time, and capacity.

• Run the ServiceTitan dispatch board in real time, moving jobs, optimizing routes, and adjusting assignments to maximize billable hours and on-time arrivals.

• Communicate with field technicians by phone, text, and chat to confirm job details, parts needs, and customer notes before each call.

• Proactively call customers with ETA updates, delay notifications, and arrival confirmations to protect the customer experience.

• Track job progress throughout the day, flag at-risk calls, and reroute or elevate before delays turn into complaints.

• Maintain accurate records of job statuses, technician activity, dispatch notes, and customer updates in ServiceTitan.

• Work night and weekend hours.

Why You Will Love Working Here

• Pay of $20 to $25 per hour, plus performance incentives.

• Full-time remote Dispatch Representative role with year-round work.

• Weekly pay via direct deposit.

• Health, dental, and vision insurance available after one month.

• Paid training and onboarding, plus paid time off and paid holidays.

• Career growth path into senior dispatch, dispatch supervision, and operations leadership.